Persistent Chat Engineer

Location: Charlotte, NC / Kennesaw, GA / Jacksonville, FL (onsite)
Duration: 12 months

About the role

This role supports the Enterprise Legal Hold Retention Solution project. The engineer will act as a liaison with Security, Operations, Product, Engineering, Architecture, and vendors to manage the product lifecycle, including fixes, features, and enhancements, while ensuring all non-strategic social and chat products are decommissioned from the enterprise.

Responsibilities

• Manage product lifecycle, fixes, features, and enhancements by liaising with various internal teams and external vendors.
• Oversee workbook management through product JIRAs.
• Develop low-level designs to meet organizational requirements and security demands.
• Deploy low-level environments and conduct advanced product testing.
• Develop documentation and host training sessions to support the transition of new services into operations.
• Maintain ownership for the accuracy and completeness of all technical documentation.
• Participate in the review of requirements for technical feasibility and represent technical requirements for new service deployments.
• Engage in regular requirements meetings to groom the backlog and agree on feature releases.
• Ensure the decommissioning of all non-strategic social and chat products from the enterprise.

Requirements

• Enterprise-level engineering experience, preferably within financial institutions.
• Experience with persistent chat applications such as Mattermost or Rocket Chat hosted on Linux.
• Extensive experience with cloud-enabled instant messaging platforms (e.g., Symphony, Teams, Slack).
• Experience with the deployment of applications to mobility frameworks, including MAM and MDM.
• Exceptional documentation and problem-solving skills.
• Proficiency with Agile tools such as Jira.
• Ability to work as a team player with individual accountability for deliverables.
• Clear and methodical communicator who is disciplined, confident, and a critical thinker.
• Proficient in proactively identifying, mitigating, and resolving risk.

Preferred Qualifications

• Red Hat Certified System Administrator (RHCSA).
• MySQL DBA/Development Experience.

Benefits

• Medical, dental, vision, life, disability, and other supplemental insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.