Permitting and Regulatory Manager

Responsibilities

• Execute safety, business, growth, and customer experience objectives through the alignment of departmental strategy, key performance indicators, and performance management.
• Own and optimize planning of all compliance work within the business and the achievement of regulatory department key performance indicators.
• Lead the development of the company’s third-party contractor network to ensure optimal compliance support to customers operating in markets with requirements that are out of scope for NuCO2 technicians.
• Develop the company’s regulatory compliance training strategy and Standard Operating Procedures (SOPs) to provide support to customers, employees, and jurisdictional authorities.
• Drive team performance and accountability to exceed assigned department’s minimum performance expectations - which are linked to the company’s financial plan.
• Maintain, update, and improve company’s regulatory database and create plan to integrate regulatory requirements into core workflow like customer contracting and work order execution.
• Develop new regulatory service offerings and achieve service department revenue growth and profitability objectives.
• Act as the escalation point for internal and external customer issues and facilitate appropriate response in a timely manner while communicating effectively, professionally, and promptly.
• Communicate with authorities having jurisdiction (AHJ) to resolve issues and/or provide supporting material around NuCO2 equipment and services.
• Train and coach direct reports to achieve departmental goals and to provide effective leadership and performance management to all department employees.
• Contribute to the ongoing optimization of the company’s Field Service Management platform.
• Exceed requirements for permit processing, inspection processing, work order scheduling while maintaining all service level agreements and providing the highest standard of customer service to all department stakeholders.
• Provide performance reporting and forecasting for assigned departments on monthly, quarterly, and annual basis.
• Provide technical input to company Standard Operating Procedures (SOPs).

Requirements

• Creative and skilled service leader who has experience with work order planning, project management, and regulatory compliance within the food service industry.
• Excellent recruiter & team builder with a documented track record of strong hiring decisions, identifying talent, and maximizing the potential of a diverse team.
• Ability to read, write, analyze, and interpret customer contracts, equipment specifications, project plans, and other technical documentation.
• Results oriented leader with a proven record of exceeding service targets, who possesses strong work ethic, and excellent selling, negotiation, communication, and problem-solving skills.
• Well-developed financial acumen to effectively guide/influence investment and expenditure decisions between company and customers.
• Strong problem solving, analytical, planning, and organizational skills.
• Excellent verbal, written and presentation skills to effectively present information and respond to questions from customers, managers, employees, and external stakeholders.
• Ability to travel as required.
• Proficient computer skills - MS office - Word, Excel, and PowerPoint.

Qualifications

• Bachelor's degree is required. Engineering degree is preferred.

Benefits

• Competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development.
• Additional compensation may vary depending on the position and organizational level.