Perioperative Waiting Room Attendant

About the role

Under the direction of Main Pre/Post Nurse Manager, provides customer service to all patients and visitors; facilitates communication between patient/visitors and the healthcare team.

Responsibilities

• Assists The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors.
• Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential information to patients/visitors. Additionally, will assist the liaisons with locating and placing families in conference rooms for surgeon discussions.
• Delivers customer focused communication to provide patients and visitors with quality information.
• Performs active surveillance of area for potential safety/security issues and or abnormal activities and communicate to appropriate personnel.
• Receives and relays all forms of communication accurately, promptly and courteously to the appropriate personnel/department.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Schedule

Monday - Friday 2:00 pm - 6:00 pm

Required education and experience

• High School Graduate or GED.
• Experience working in Windows and Microsoft Office.

Preferred education and experience

• Associates Degree in Business or a related field of study from an accredited college or university.
• 3 or more years of face-to-face customer service experience.

Required licensure and certification

• Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA)

Preferred licensure and certification

• Nonviolent Crisis Intervention - Crisis Prevention Institute (CPI)

Knowledge requirements

• Excellent verbal and written communication skills.