Performance Test Architect with IVR Experience

About the role

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets. Our challenge We are seeking an experienced Performance Test Architect with strong IVR testing expertise to lead performance engineering initiatives for large-scale customer interaction platforms. The ideal candidate will have deep experience in performance testing, load modeling, capacity planning, and IVR technology stacks, ensuring highly available, scalable, and resilient voice applications.

Responsibilities

• Define and implement enterprise-wide performance testing strategies and frameworks.
• Lead end-to-end performance testing activities for enterprise applications.
• Define performance test strategy, workload models, and test plans.
• Design, develop, and execute load, stress, endurance, and scalability tests.
• Analyze performance metrics and identify application, database, and infrastructure bottlenecks.
• Collaborate with development, architecture, DevOps, and business teams to resolve performance issues.
• Prepare performance reports and provide optimization recommendations.
• Provide tuning recommendations for IVR applications.
• Integrate performance testing into CI/CD pipelines and support performance engineering best practices.
• Mentor junior performance testers and coordinate testing activities across teams.

Requirements

• QA/Performance Testing experience with experience in a Architect role.
• Strong experience testing IVR
• Strong experience with performance testing tools such as LoadRunner, JMeter, NeoLoad, or Gatling.
• Experience testing Web Applications, APIs, Microservices, and Cloud-based solutions.
• Strong knowledge of HTTP, REST APIs, SQL, Java/.NET architectures, and distributed systems.
• Experience monitoring applications using Dynatrace, AppD