Performance Support Manager
About the role
The Performance Support Manager oversees and governs operational support and project analytics processes across assigned Engineering Regions and/or National Lines of Business via the centralized Performance Support Organization. These processes include project setup, Work in Progress (WIP) tracking, Accounts Receivable tracking, Key Performance Indicators (KPIs) development and tracking, resource allocation and sharing, work management processes, and other performance support functions.
Responsibilities
- Provide direct supervision and oversight for the regional project analytics and business analytics teams.
- Manage/develop models for reporting operational KPIs and information flow into weekly/monthly/quarterly performance reports including utilization, project cost analysis, customer specific KPIs, etc.
- Support regional project analytics coordinators' development of intel for monthly leadership reports and to aid understanding and articulation of business drivers and performance.
- Lead the analysis of current and past trends in KPIs including all areas of revenue, direct costs, expenses, and capital expenditures for the assigned regions.
- Oversee and manage the development of region budgeting, financial forecasting, operational planning, and modeling tools.
- Develop and maintain processes that enable interaction with corporate systems and applications.
- Develop and maintain effective relationships with all internal customers (e.g., RVPs, BMs, RBSMs, RTCs, FP&A, etc.) ensuring timely communication and responsiveness.
- Improve performance by evaluating processes to drive efficiencies and understand return on investment in current and new lines of business, projects, and offices including development of financial models and analyses to support strategic initiatives and support management team, directors, and VP with in-depth analysis of regional operations.
- Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes including Unit Bid requests, total lease costs, cost per metrics (internal and external).
- Perform other duties as assigned by management.
Qualifications
- Required: Associates degree (AA or equivalent from two-year college or technical school).
- PREFERRED: Bachelor’s degree from a four-year college or University in Accounting, Business Administration or equivalent experience with 3-5 years of relevant experience.
- Experience in business analytics and/or project management and/or project controls.
- PMP certification preferred.
Complexity of Work
Complex; established procedures not available. Major decision making.
Relationship Outside Group
Influences decisions of major nature. High degree of tact and diplomacy to obtain favorable decisions or maintain good will.
Supervisory Responsibility
None
Physical Demands
- Stand: Up to 1/3 (Occasionally)
- Walk: 1/3 to 2/3 (Frequently)
- Sit: 2/3 and more (Regularly)
- Talk or Hear: 2/3 and more (Regularly)
- Use Hands to Feel, Handle or finger tools or controls: 1/3 to 2/3 (Frequently)
- Climb or Balance: None
- Stoop, Kneel, Crouch or crawl: Up to 1/3 (Occasionally)
- Reach with Hands and Arms: Up to 1/3 (Occasionally)
- Close Vision: Clear vision at 20 inches or less
- Distance Vision: Clear vision at 20 feet or more
- Color Vision: Ability to identify and distinguish colors
- Peripheral Vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point
- Depth Perception: Three-dimensional vision, ability to judge distances and spatial relationships
- Ability to Adjust Focus: Ability to adjust the eyes to bring an object into sharp focus
Special Vision Requirements
- Close Vision
- Distance Vision
- Color Vision
- Peripheral Vision
- Depth Perception
- Ability to Adjust Focus
Work Environment
- Humid conditions (non-weather): None
- Work near moving mechanical parts: Up to 1/3 (Occasionally)
- High, precarious places: None
- Fumes or airborne particles: None
- Toxic or caustic chemicals: None
- Outdoor weather conditions: Up to 1/3 (Occasionally)
- Extreme cold (non-weather): None
- Extreme Heat (non-weather): None
- Risk of electrical shock: None
- Work with explosives: None
- Risk of radiation: None
- Vibration: None
- While performing this job, the noise level in the work environment is: Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)
Equal Opportunity Employer
Pike Engineering is an equal opportunity employer EOE/Minorities/Females/Vet/Disabled Pike Engineering is a Non-Union Company
About Us
Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job. "Essential" is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them. Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.
About The Team
Engineering Pike Engineering employees play critical roles in ensuring that essential services like electric power, gas, telephone and wireless communications are up and running when people and businesses need them. We offer engineering opportunities in transmission and distribution, substations, smart meter technologies, renewable energy, telecommunications, storm damage assessment and more.