Performance Specialist, East Coast
About the role
The Performance Specialist, East Coast guides measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will be a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty.
Responsibilities
- Be the primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
- Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.
- Engage with assigned customers to understand current operational challenges and opportunities.
- Observe shop workflows and identify constraints improving productivity or profitability.
- Connect operational improvements to measurable outcomes as the trusted advisor.
- Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.
- Coordinate and support new installations and upgrades (when needed).
- Conduct structured Goal and performance reviews with main customers.
- Develop and track action plans tied to customer goals and agreed performance metrics.
- Support implementation of approved performance plans and best practices.
- Prioritize service efforts based on customer impact, strategic value, and our needs.
- Review Salesforce activity to ensure accuracy, completeness, and understanding of performance goals.
- Share insights, and success stories with the Collision Performance Manager and broader PPG team.
- Coordinate and support new installations and upgrades (when needed).
- OEM Audits and support for Performance Specialist, OEM (when needed).
Qualifications
- 3–5 or more years of experience in collision repair, automotive refinish, or related operations (MSO experience preferred).
- Experience with collision center workflows (estimating, production, paint/refinish, cycle time).
- Experience managing main customer relationships with a focus on retention, growth, and performance.
- Proficiency in Salesforce (or CRM tools) and Microsoft Office, with strong organizational and prioritization skills.
Skills
- Strong communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Knowledge of industry best practices and standards.
- Ability to work independently and as part of a team.
Benefits
- Medical, Dental, Vision, and 401K
About Us
PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way
- Customer champions: Proactive, bold, trustworthy.
- Able to act with purpose and speed: Agile, data-driven, empowered.
- Productive, collaborative, accountable: Identify problems, take ownership, and always bring solutions.
- Future-focused, driven, ambitious: Passionate about growing our business and winning with our customers. We deliver results, embrace new technologies, and leverage agility and speed as strengths.
- Strong, united, passionate: Work safely, act with integrity, and value our diverse perspectives. Celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
PPG Values
- We use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
- We provide equal opportunity to all candidates and employees.
- We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
Contact Information
If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pays ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. For more information, visit https://careers.ppg.com/us/en/candidate-resources.