Performance Specialist

About Impel

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey—fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.

Our Values

• Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities—rooted in trust, and strengthened through collaboration.
• Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
• Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action—pushing boundaries and constantly reimagining what's possible at every turn.
• Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion—no matter what roadblocks we may encounter.

Responsibilities

• Support PMs and the team leader in delivering exceptional client experiences.
• Create content for various topics, including annual performance reviews, QBRs, product adoption strategies, upcoming renewals, best practices, and other ad hoc client needs.
• Assist with client inquiries and escalations, driving toward first-contact resolution and high client satisfaction.
• Provide consultative insights, leveraging automotive and advertising industry knowledge to help clients achieve their goals using Impel's products.
• Collaborate with PMs and cross-functional teams to develop strategies that align with clients' business objectives.
• Ensure prompt, professional, and personable responses to all requests and concerns.
• Maintain accurate records of client requests and interactions in Salesforce and internal tracking tools, following items through to completion.
• Proactively share updates in Slack on open requests and key account developments, escalating blockers and at-risk items to PMs.
• Contribute to various projects or initiatives, assisting with tasks that support team and company goals.
• Maintain exceptional interpersonal abilities coupled with adept communication skills, both verbal and written.
• Handle multiple projects simultaneously with strong time management skills.
• Quickly learn and adapt to change, including leveraging AI tools to help optimize and enhance workflow efficiencies.

Qualifications

• Bachelor's or Associate’s degree preferred, or 1+ years of relevant work experience.
• Excellent organizational skills and a proactive, self-driven approach to managing workload.
• Ability to work both independently and collaboratively with people across a wide range of roles, skill sets, and levels of technical knowledge.