Performance Optimization Analyst

About the Role

The Performance Optimization Analyst supports facilitation of operational changes and process improvement initiatives designed to achieve significant results in key areas of quality, cost effectiveness, service delivery, process redesign, and outcomes measurement. Works on diverse problems where analysis of situations or data is required. Solves complex problems, taking new perspectives on using existing solutions.

Responsibilities

• Lead efforts to identify process improvements, collaborating across multiple departments to identify impacted parties, business partners, and required resources.
• Develop and design processes that support business needs.
• Perform gap analysis between present conditions and future operational needs, identifying solutions.
• Provide direction and oversight to project teams to design and implement solutions meeting business requirements.
• Measure process improvement benefits after changes are implemented.
• Partner with process owners to identify and leverage best practices, eliminating waste and delivering sustainable, repeatable change.
• Design, drive, and perform operational analysis of processes.
• Assist other functions in identifying and implementing opportunities to improve program and process effectiveness.
• Plan, develop, and coordinate training for process improvement changes.
• Identify and facilitate process improvement projects, training, and workshops to drive cultural change.
• Support other departments as needed and perform other duties as required by management.

Requirements

• Bachelor's Degree or equivalent (Bachelor’s degree in Business Administration, Information Systems, or Computer Science highly preferred).
• Minimum 5 years of quality/process improvement work experience.
• Minimum 5 years of Financial Services work experience.
• Minimum 3 years of experience in project management.

Skills

• Ability to work professionally in a team environment with coworkers and other department personnel.
• Excellent written and verbal communication skills.
• Adaptable and flexible to changing needs of the division.
• Self-motivated and driven to see projects through from planning to implementation.
• Ability to multi-task and prioritize the needs of the division.
• Excellent documentation, organizational, and record-keeping skills.
• Ability to identify key issues, gather and analyze data to support hypotheses, and develop actionable recommendations.
• Ability to analyze large data sets in Microsoft Excel/Access.
• Ability to structure and scope complex problems and apply analytical tools to develop solutions.
• Ability to plan, create, and manage multiple work streams.
• Strong client management and project management skills.
• Proficient in MS Excel (VLookup, VBA, etc.), PowerPoint, Visio, and other Office applications.
• Strong modeling skills.

Pay

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental, and Vision plans (available the first of the month following start date).
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and internal upskilling/training resources.
• Valued Time Away benefits, including vacation, sick, and volunteer time.
• Specialized health and family planning benefits, including fertility benefits and cancer, diabetes, and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.