Performance Manager - EST/CST

Performance Manager Position Summary

The Performance Manager is responsible for managing the hiring, performance evaluations, expense report approvals, compliance adherence and other duties as needed for the embedded sales representative team. The Performance Manager will work closely with the client managers and Amplity leadership. The Performance Manager will ensure approved tools for product and program promotion are used and maintain a competent level of program and customer activity knowledge.

Essential Duties/Responsibilities

• Provide all interviewing and hiring activity for the client team
• Review and approve all employee expense reports
• Manage employee performance management, reviews, coaching, and terminations
• Effectively and compliantly communicate with customers
• Maintain thorough knowledge of Company Program
• Create and maintain a positive impression with Company and Company’s customers
• Prepare reports for management as needed
• Fully comply with all laws, regulations and Amplity and Company’s Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations
• Participate in teleconferences and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable
• Travel average 50% which could include conventions or national meetings

Key Working Relationships

• Report to Amplity Leadership
• Work closely with other team members assigned to the Program, Amplity Project Management and members of Amplity home office support team from various departments
• Maintain a positive working relationship with customers and Company contacts

Education And Experience

• Bachelor’s degree required
• Pharmaceutical representative management experience required
• Experience hiring, coaching and performance management of pharmaceutical sales representatives
• Must be able to demonstrate or secure appropriate credentialing, as may be required by healthcare providers for physical access to their facilities if any field-based activity
• Able to demonstrate a valid driver's license and safe driving record
• Able to travel to work related meetings and functions (including overnight and/or weekend)
• Demonstrated technical aptitude and working proficiency with Microsoft Office Suite and meeting platforms including Zoom, Teams etc.

Knowledge, Skills And Abilities

• Strong administrative skills
• Excellent verbal, written and interpersonal communication skills
• Clear, articulate and grammatically sound speech and professional phone manner
• Strong focus on providing customers with superior support and service
• Ability to learn, understand and communicate complex information over the telephone
• Strong rapport building skills and active listening skills
• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
• Must be self-motivated and disciplined
• Good organizational and planning skills, strong attention to detail and accuracy
• Ability to work independently and as a team member
• Flexibility and ability to handle multiple tasks simultaneously

Key Performance Competencies

• Interpersonal Savvy
• Customer Focus
• Business Acumen
• Driving for Results
• Decision Quality
• Dealing with Ambiguity
• Planning
• Motivating others

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.