Performance Enablement Lead - MTS

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

Job Purpose

The Performance Enablement team is part of our broader Customer Success Department and is responsible for delivering a technology-driven approach to mine consulting and customer value realization. Working collaboratively across departments and with customers globally, the Performance Enablement Lead role supports mine site operations by observing system usage, strengthening operational processes, and maximizing the value of Modular Mining solutions.

Job Duties and Responsibilities

• Performance Leadership & Customer Engagement
  • Providing coaching, leadership, and support to the Continuous Performance Assurance function and broader team
  • Identifying opportunities in the performance and usage of MTS products, including operational gaps, system utilization, and customer maturity
  • Using data analysis to develop targeted engagement plans and site visit strategies
  • Defining objectives and scope for engagements and aligning with Customer Success, Continuous Improvement, and other stakeholders
  • Conducting customer meetings including kick-offs, working sessions, and close-out reviews
  • Delivering Performance engagements, including KPI analysis (e.g., Data Integrity, EFOF, system reliability) and structured reporting (JoiFul/action tracking)
  • Following up on action items and coordinating cross-functional resolution of identified opportunities
  • Continuously monitoring and advising on customer system usage, performance trends, and improvement opportunities
• Training Delivery & Customer Enablement
  • Delivering structured technical training on Modular Mining solutions (e.g., DISPATCH, PV3) using classroom, virtual, and field-based methods
  • Tailoring training to site conditions, operational workflows, and user roles to improve competency and adoption
  • Assessing learner proficiency through practical evaluations, observation, and system usage metrics
  • Providing targeted coaching, one-on-one support, and follow-up training to address adoption gaps
  • Producing clear post-engagement reports outlining training outcomes, risks, and recommended next steps
  • Recommending training and enablement strategies to internal stakeholders to support customer success
  • Supporting continuous improvement and standardization of training materials, delivery methods, and assessment practices

Role Expectations

• Operating effectively across both performance analysis and training delivery, adapting based on customer and business needs
• Serving as a key bridge between the Customer Success towers: Continuous Improvement, Technical Services, and Data Analytics functions
• Supporting both immediate performance improvements and long-term customer capability development

Required Skills

• Education: Engineering degree in mining, geology, chemical, electronic, or related field, or equivalent practical experience
• Experience: 3+ years of experience in the Mining Industry, Technology Deployment, Customer Services, or related field
• Experience: Experience working with mining technologies or fleet management systems
• Experience: Experience in customer-facing roles, including site engagement and/or training delivery
• Knowledge: Working technical knowledge of MTS products and solutions
• Knowledge: Demonstrated knowledge of Change Management practices
• Knowledge: Ability to translate technical concepts into practical applications for end users
• Language: Advanced written and spoken English proficiency

Desired Skills

• Skills: Strong skills in delivering in-person and remote presentations
• Skills: Experience delivering technical training in classroom, virtual, or field environments
• Skills: Ability to assess performance data and link insights to actionable improvements
• Skills: Demonstrable leadership, mentoring, and coaching skills
• Skills: Strong problem-solving and conflict resolution abilities
• Skills: Effective time management and organizational skills
• Skills: Flexibility and adaptability in dynamic environments
• Skills: Ability to work independently with minimal supervision
• Skills: Strong customer focus with a commitment to service excellence

Diversity & Inclusion Commitment

We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.