Performance Coach

What this job involves

Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.

What your day-to-day responsibilities will look like

• Manager Capability Development & Coaching: Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
• Aid managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations. In addition, assist managers with reductions in force.
• Provide individual mentoring and skill-building support to managers to improve their performance services capabilities
• Collaboration with Performance Services Partners: Effectively partner with employee relations, legal and HR partners to resolve performance services issues
• Operational Excellence and Performance Tools: Utilize Workday process documentation to ensure performance services consistency Utilize performance services tools including CAI to help managers role play and execute difficult conversations
• Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements
• Performance Analytics & Continuous Improvement: Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools

Qualifications

• Experience: 5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence
• Core Competencies: Proven experience in performance services and operational excellence Strong project services skills and the ability to simplify the complex Knowledge of performance services methodologies, and compliance frameworks
• Technical & Communication Skills: Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities