Performance and Strategy Analyst

About the role

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Responsibilities

• Develops and maintains performance measurement frameworks (Key Performance Indicators and Objectives and Key Results) to monitor operational efficiency and strategic progress, ensuring leadership has actionable insights for decision-making.
• Leads the creation and continuous improvement of the Operations Playbook by documenting core pension processes and workflows to standardize practices and support organizational modernization.
• Collaborates with cross-functional teams to design and produce monthly and quarterly performance dashboards and reports to provide transparency on operational outcomes and progress toward strategic objectives.
• Sets up and manages a lightweight, repeatable decision framework that accelerates approvals and ensures decisions are data-driven and documented for accountability.
• Supports organizational decision-making by conducting process mapping and analysis to identify bottlenecks and recommend improvements that reduce cycle times, enhance accuracy, and strengthen compliance.
• Prepares benchmarking readiness materials, including cost-per-member and service-level metrics, to position the organization for participation in CEM global pension benchmarking and other industry best-practice comparisons.
• Facilitates and supports team workshops focused on agile practices, trust-building, and integration planning to foster a culture of continuous improvement and collaboration.
• Performs other duties as assigned.

Requirements

• Knowledge of data analysis concepts, performance measurement practices, and basic process-improvement methodologies, with the ability to apply these skills to public pension operations.
• Working knowledge of pension plan member data or other public-sector benefits data, including understanding data structures, data quality considerations, and operational workflows.
• Proficiency with Power BI, including the ability to build dashboards, create visualizations, and connect to enterprise data sources such as PeopleSoft.
• Ability to interpret complex operational information and translate it into clear dashboards, reports, and recommendations that support decision-making.
• Strong analytical, critical-thinking, and problem-solving skills, with the ability to identify inefficiencies and propose solutions.
• Ability to learn and apply new concepts related to public pension operations, external benchmarking, performance frameworks (KPIs/OKRs), and modernization practices.
• Strong communication and collaboration skills, including the ability to work across teams, gather requirements, and present findings to leadership.
• Ability to work independently, manage competing priorities, and pursue assigned analysis or improvement initiatives with minimal supervision.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS)
• Minimum 1 year of experience supporting data analysis, operational reporting, or process-improvement activities in a professional, internship, or academic setting.
• Minimum 1 year practical experience working with pension plan member data or other public-sector benefits data is preferred, including exposure to data validation, workflow analysis, or service-delivery metrics.
• Minimum 1 year of experience analyzing public pension plan operational data—such as member transactions, benefit processing timelines, or workload volumes—and translating those insights into dashboards or structured reports is highly valuable.
• Minimum 1 year of proficiency building Power BI dashboards, particularly using PeopleSoft or similar enterprise systems as data sources, is strongly preferred.

Skills

• Data analysis concepts
• Performance measurement practices
• Basic process-improvement methodologies
• Power BI proficiency
• Public pension plan member data or other public-sector benefits data
• Data validation
• Workflow analysis
• Service-delivery metrics
• Public pension plan operational data
• Member transactions
• Benefit processing timelines
• Workload volumes
• PeopleSoft proficiency

Benefits

May need to work outside of normal work hours (i.e., evenings and weekends) Travel may be required to other MTA locations or other external sites.

Pay

$62,811 - $70,662

Schedule

8:00 am - 4:30 pm (7.5 hours/day, or as required)