Per Diem Shift Supervisor, Flagstone Family Center

About the role

The Per Diem Shift Supervisor at Flagstone Family Center is responsible for maintaining professional relationships with clients, practicing universal precautions, and ensuring regulatory compliance. This position requires effective communication, adherence to security and privacy policies, and supervision of staff and clients.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with Federal, State, City, and CAMBA security and privacy policies.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc.
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Manage and coordinate the day-to-day functions of the shift ensuring programming, rounds, and client care services are occurring.
• Respond professionally to complaints, incidents, and emergencies.
• Resolve individual conflicts and disputes between staff or clients.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients.
• Provide all required information for shift reports to CAMBA management and/or to funders.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May conduct initial intake or initial and/or periodic assessments of clients.
• May reach out and market the program to the community in order to obtain resources for clients.

Requirements

• High School Diploma or equivalent
• Four (4) years’ applicable experience
• Computer literacy in MS Office and other basic office technology
• Working knowledge of CARES preferred
• Bilingual (English & any other language) preferred

Benefits

Flagstone Family Center offers a competitive compensation package including a rate of pay of $25.75 per hour.

Pay

Per Diem

Schedule

Not specified