Per Diem Hospital Concierge -**Internal UMC Employees**

As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.

About the role

Responsible for creating a safe and welcoming environment for hospital patients, visitors, and family members. Acknowledges, greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Serves as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to complaints, problems, or special needs.

Requirements

• Equivalent to graduation from high school
• One (1) year of customer service experience in a hospital or hospitality industry
• Open availability to work various hours including days, nights, and weekends with short time notice
• Current UMC employee

Knowledge

• Hospital directory
• Local area
• Hospital confidentiality policies
• Telephone and face-to-face communication etiquette
• Department and hospital safety practices and principles
• Infection control policies and practices
• Patient rights
• Department and hospital emergency response policies and procedures

Skills

• Applying customer service techniques
• Greeting and assisting the public
• Using general office equipment such as phones, copiers, and facsimiles
• Communication and interpersonal skills sufficient to exchange or convey information and receive work direction
• Communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds
• Establishing and maintaining effective working relationships with all personnel contacted in the course of duties
• Efficient, effective, and safe use of equipment

Physical Requirements and Working Conditions

• Applying customer service techniques
• Greeting and assisting the public
• Using general office equipment such as phones, copiers, and facsimiles
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc.
• Communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds
• Establishing and maintaining effective working relationships with all personnel contacted in the course of duties
• Efficient, effective, and safe use of equipment