Per Diem Benefit Counselor - Remote

About the role

Under the guidance of Enrollment Managers and Call Center Managers, the Benefits Counselor is pivotal in educating client employees about their employer-sponsored insurance products. By utilizing fact-finding techniques and building rapport, the Benefits Counselor ensures employees are informed and empowered to choose the best-fit benefits solutions. This role requires close collaboration with Account Executives and Call Center Managers to meet client standards during consultations. Benefits Counselors assist employees with enrollment activities and can work on-site or remotely from a call center. This position offers a flexible schedule and focuses on employee benefits education and enrollment. Benefits Counselors communicate available benefit options to eligible employees, providing guidance and support throughout the enrollment process.

Responsibilities

• Educate employees on available benefit programs via face-to-face, phone, or web-based consultations.
• Assist employees with enrolling in selected programs through electronic platforms.
• Ensure applications are completed accurately and submitted in compliance with data privacy and security policies.
• Participate in case-specific, enrollment, product, and system training sessions.
• Collaborate with the Account Executive team to meet client standards.
• Maintain high standards of professionalism and confidentiality when handling sensitive information.
• Adhere to assigned schedules, including weekends, evenings, or overnight shifts.
• Document all activities accurately and in a timely manner.
• Attend meetings and training sessions (on-site or online) as required.
• Perform other administrative tasks as directed.

Requirements

• Strong knowledge of insurance products, including life, health, and voluntary benefits.
• Excellent communication skills to interpret employee needs and educate them on available options.
• Ability to manage schedules and maintain documentation with accuracy and timeliness.
• Flexibility to work various shifts and adapt to changing priorities.
• Active state license in Life and Health Insurance.
• Ability to pass background checks and screenings.
• Access to a quiet, home-based work area with reliable internet for remote work.
• Proficiency in computer applications (Windows and Google-based programs).
• Professional, reliable, and detail-oriented.
• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-oriented environment.

Qualifications

• Minimum of 2 years of experience in benefits counseling or a related field.
• Demonstrated ability to work with individuals from diverse backgrounds.

Pay

Base pay range: $25–34 per hour. Base pay is dependent upon skills, education, qualifications, professional experience, and location. Some roles are eligible for variable compensation, commission, and/or annual bonus based on individual performance and/or the company's performance.

Benefits

• Health, wellbeing, retirement, and other financial benefits for eligible employees.
• Paid time off.
• Overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement of job-related expenses per company policy.
• Employee perks and discounts.