People Team Coordinator

The Role

The People/HR Coordinator plays a crucial role in ensuring the smooth operation of the People Team. They handle incoming tickets and emails, process mail, approve notifications, and manage recognition programs.

Responsibilities

• Triage and resolve employment verifications, garnishments, and IWOs, benefits questions, life events, and more
• Process incoming mail, including state agency notices, Workers Comp requests, and regulatory correspondence
• Approve UKG notifications such as direct deposit changes, team changes, and benefit elections
• Address W2 issues, tax adjustments, and quarterly filings in coordination with payroll
• Resolve UKG help requests, including timecard and login issues
• Process new-hire benefits approvals and life event documentation
• Manage PT-to-FT benefit transitions, including team member communications and enrollment timing
• Run recognition programs end-to-end — new-hire boxes, baby gifts, birthday recognition, and anniversary rewards

Requirements

• 1+ years of administrative, customer service, or operations experience — ideally in HR, payroll, or a high-volume service environment
• A track record of managing high-volume inboxes or ticket queues with accuracy
• Comfort with HRIS systems (UKG preferred) and Microsoft 365
• Clear, warm, professional communication
• Strong attention to detail and process discipline
• The ability to handle sensitive and confidential information with discretion
• A hospitality mindset — you remember there's a real person on the other end of every ticket

Qualifications

• Bilingual (English / Spanish) is a plus

Benefits

• $23–$27 per hour, based on experience
• Full-time, hourly (non-exempt)
• Standard Support Team core hours
• On-site role based in Provo, UT, with occasional travel
• Health, vision, and dental insurance
• 401(k) with up to 6% company match
• Flex PTO and 10 paid holidays
• Gym membership
• Discounted phone plan
• 3 paid service days per year
• Paid parental leave
• Professional development support
• Employee assistance program
• A people-first culture that walks the talk
• A clear growth path into broader People Team work
• A leader who values your judgment and your time
• Recognition programs you'll help shape (and benefit from)
• A team that cares deeply and communicates honestly
• Work that matters — every ticket reaches a real teammate
• A workplace where fun and performance go hand-in-hand