People Support Center Representative I

Job Summary

Under close supervision, this position provides People Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems.

Key Responsibilities

• Document People Support Center call activities and assign to appropriate party using the internal management tools
• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness
• Address routine incoming employee inquiries by resolving all HR questions promptly during the incoming phone call, escalate lengthier and more complex calls
• Communicate and interpret HR and Payroll policies and procedures for all levels of employees
• Provide self-service guidance to employees related to the accuracy and completeness of personnel records
• Schedule Prefer flexibility to work a shift within a 7:00 AM – 7:00 PM window

Qualifications

• Minimum Qualifications: High School Diploma/GED with 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Experience using computers and phones in a professional/office setting
• Able to accurately analyze situations and reach productive decisions based on informed judgment
• Able to act professionally, maintaining composure and confidentiality
• Able to follow established procedures
• Able to communicate effectively through all mediums
• Proficient active listening skills
• Able to manage multiple priorities
• Able to work individually or as part of a team
• Maintain a people-centric mentality
• Able to learn new technologies related to the job

Preferred Qualifications

• Spanish speaking or other multilingual capability

Please Note

Level of position may adjust based on qualifications and experience of the individual selected for hire

This position is not eligible for employment-based sponsorship.

Compensation Factors

Which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.

Benefits

• The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:
• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• GED (Required)
• High School (Required)

Work Experience

• Customer Service/Account Manager
• Human Resources
• Transportation/Logistics