People Operations Lead

People Programs and Systems

• New Hire Onboarding: Own and evolve the onboarding experience end-to-end, prioritizing personalization, clarity, and scalability.
• Design and facilitate new hire orientations, including People, Founder, product walkthrough, and systems setup.
• Build and maintain onboarding materials, checklists, and a company wiki.
• Partner with Recruiting and hiring managers to continuously improve the onboarding experience.
• Performance and Engagement: Drive performance review cycles; manage engagement survey delivery and communications; interpret results and surface insights to leadership.
• People Tools and Systems: Own and administer Rippling as the system of record, maintaining data integrity, building automations, and ensuring clean, audit-ready records.
• Co-lead the transition from current HR Ops vendor to Rippling HR Services (launching August 2026).
• Own ongoing HRIS management: status changes, offboarding workflows, employment verifications, and system configuration as we scale.
• People Data and Workflows: Build and manage workflows for tracking all people changes throughout the year, ensuring systems and records are always accurate.
• HR Knowledge Base: Launch and maintain a centralized resource for employees and managers covering onboarding, offboarding, benefits, policies, and compliance.

Benefits and Compliance

• Benefits Administration: Lead management of our benefits programs, including open enrollment coordination, vendor relationships, employee education, and day-to-day issue resolution.
• Payroll Inputs: Partner with Finance on payroll inputs, bonus processing, and reimbursements, ensuring accuracy at every step.
• HR Compliance: Maintain compliance with applicable employment requirements, policies, and documentation across our NYC office and US remote population; escalate complex matters as needed.
• Employee Records: Maintain all employee records, agreements, and HR documentation in a well-organized, compliant manner.

Employee Experience and Culture

• Employee Engagement: Design and run engagement initiatives that reinforce culture, connection, and retention across our NYC office and remote team.
• Recognition: Own our birthday, work anniversary, and milestone recognition program.
• Internal Communications: Manage employee guides and wiki; build communication plans for People programs so the team is always informed and supported.
• Manager Support: Serve as a People Ops partner to people managers, providing guidance on performance conversations, feedback, and day-to-day people management questions.
• Develop and maintain clear manager resources, templates, and documentation to support consistent management practices.

Office Operations, Admin, and Facilities

• Own the day-to-day NYC office experience: supplies, snacks, catering, vendor relationships, mail handling, and facilities coordination.
• Manage the full employee equipment lifecycle: procurement, setup, inventory tracking, and retrieval at offboarding.
• Cook with IT vendor to ensure every employee is fully set up and supported from day one; serve as the internal point of contact for system access and tooling questions.
• Manage office budget, vendor contracts, and seating strategy as the team grows.
• Own setup and logistics for all-hands meetings, team events, and in-office programming.