People Operations Coordinator I

Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With a substantial annual operating budget, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all services annually.

About the role

The People Operations Coordinator is an essential support role within the People Operations team that provides foundational support and helps ensure consistent execution of core HR functions across the organization. This position plays a critical role in maintaining day-to-day operations by supporting administrative processes, responding to employee inquiries, and ensuring accurate and timely handling of People Operations workflows. Working closely with the broader team, the People Operations Coordinator helps drive efficiency, organization, and responsiveness across all areas of People Operations including onboarding, employee support, HR systems, and compliance tasks. This role requires strong attention to detail, a high level of accountability, and a customer-service mindset when interacting with employees at all levels of the organization.

Responsibilities

• Provide excellent customer service and act as the first point of contact to employees and external partners for all HR-related queries, including greeting employees, answering phones, and providing general information and employee support.
• Work in tandem with the People Operations Generalist(s) and Operations Manager to assist with Employee Onboarding and New Employee Orientation, including new hire paperwork, scheduling, and system setup requests.
• Assist with tracking and managing incoming requests through internal ticketing systems.
• Coordinate special events for People Operations, such as Town Hall meetings and employee events.
• Assist in the sourcing and coordination of required trainings for employees across all programs.
• Manage the shared People Operations Inbox.
• Support the full recruiting lifecycle across a variety of open roles.
• Coordinate all administrative activities related to the People Operations Team.
• Assist with office moves and general office management for new employees.
• Maintain and place orders for shirts, business cards, name plates, name badges, etc.
• Assist with routine tasks required to administer and execute HR programs including benefits and leave, compliance, recruitment and retention, disciplinary matters, disputes and investigations, performance and talent management, productivity, recognition and morale, occupational health and safety, and training and development.
• Perform administrative tasks for the People Operations team, such as making copies, scanning documents, and creating PDFs.
• Maintain and update the HRIS system.
• Process new hires, terminations, and other status changes in a timely, efficient manner.
• Coordinate employee offboarding tasks.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• SHRM-CP or PHR certification preferred at time of hire.
• Minimum two years of experience, with at least one year of experience in relevant roles.
• Knowledge of the non-profit sector; experience working with underserved or disadvantaged populations preferred.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Proficiency in Applicant Tracking Systems (knowledge of iSolved Hire a plus) and Human Capital Management (HCM) systems.
• Valid Level One Fingerprint Clearance Card or the ability to obtain one.
• CPR/First Aid Certification or the ability to obtain one.
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background checks and drug screenings, including pre-employment and random drug screening.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy for 50/100 level of car insurance coverage.

Skills

• High level of attention to detail and ability to multitask.
• Excellent communication skills (both interpersonal and written).
• Willingness to embrace and actively support the unique culture and values of UMOM.
• Ability to focus on tasks and details relevant to the position and organization while switching quickly between tasks.
• Ability to exercise excellent independent judgment and take ownership of decisions.
• Systems-level thinking relative to the scope of the position.
• Ability to work independently, self-manage to achieve goals, and be a strong team player.
• Ability to organize, meet deadlines, prioritize, and delegate appropriately.
• Ability to cope with and embrace change, risk, and uncertainty.
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions.
• Enthusiasm for helping drive change as UMOM becomes a more data-driven organization.

Pay

$23 - $24.50 per hour

Schedule

The typical schedule for this position is Monday-Friday, normal business hours, with occasional nights and weekends, depending on the needs of the position and the organization. This is an in-office position.

Working Conditions

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is typically performed in an interior, environmentally controlled office setting. The duties require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including printer, fax, calculator, copier, and telephone.

• Ability to lift at least twenty pounds when handling employee files, receiving mail packages, moving office or events supplies, and other tasks relevant to the position.
• Ability to ascend and descend one flight of stairs regularly.
• Ability to perform duties outdoors in all weather conditions.