People & Culture Manager (Learning & Development)

Responsibilities

• Design, implement and evaluate training programs for leaders and colleagues across all departments.
• Create and facilitate engaging training sessions including leadership development, service culture, compliance and professional skills.
• Lead the hotel’s new colleague orientation program, ensuring colleagues are welcomed and introduced to the hotel’s culture.
• Partner with department leaders to ensure effective functional onboarding and training plans for new colleagues.
• Oversee the Introductory period review process.
• Facilitate leadership development programs for supervisors, managers and emerging leaders.
• Coordinate career development initiatives to support internal growth.
• Provide coaching and guidance to leaders on communication, performance management and team development.
• Reinforce Fairmont service standards and hospitality culture through training initiatives.
• Partner with operational leaders to strengthen guest experience through learning initiatives.
• Support Service Culture recognition programs and actively participate in initiatives such as the Onipa‘a Recognition Committee.
• Deliver all colleague trainings to include Fairmont Service Promise, Service Culture training etc.
• Ensure completion of required compliance training and safety training including harassment prevention and workplace safety programs.
• Maintain accurate records of all trainings, certification expirations, track completion through learning systems and metrics.
• Track participation, completion rates and training effectiveness.
• Provide reporting and insights to P&C leadership to help identify training gaps and development opportunities.
• Support the management and organization of training materials, learning tools, and development resources used across the hotel.
• Evaluate training effectiveness through feedback and operational outcomes.
• Identify training gaps and recommend development opportunities.
• Partner with department leaders to identify learning needs and development opportunities.
• Partner with People and Culture leadership talent development strategies.
• Maintain strong colleague relationships and provide coaching and support where needed.
• Coordinate leadership programs, mentorship opportunities, and career development initiatives.
• Provide timely, personalized, friendly and efficient service to our colleagues.
• Create an energetic and exciting learning culture for our colleagues.
• Maintain atmosphere of aloha spirit; be alert to all guests’ needs and requests.
• Ability to focus attention on colleague & guest needs, remaining calm and courteous at all times.
• Oversee and coordinate the hotel’s Inspire program ensuring participants receive structured learning.
• Partner with department leaders to develop meaningful rotations and mentorship opportunities and develop plans for participants.
• Monitor participant progress and provides feedback to ensure readiness for future leadership roles within the organization.
• Partner with the Regional Director of P&C and department leaders to support succession planning and talent development initiatives across the hotel.
• Identify high-potential colleagues and support the development of individualized growth plans to prepare them for future leadership roles.
• Assist leaders in building development pathways for supervisors and managers to strengthen the hotel’s internal leadership pipeline.
• Support the implementation and ongoing management of communication platform to enhance colleague communication and engagement.
• Ensure training schedules, learning opportunities, recognition programs, and key People & Culture updates are effectively communicated.

Requirements

• Must be able to speak, read, write and understand the English language clearly to facilitate effective communications with colleagues and leaders at all levels of the organization.
• Strong verbal and written communication skills with the ability to effectively facilitate training sessions, workshops and group discussions.
• Excellent presentation and facilitation skills, with the ability to engage audiences ranging from new colleagues to department leaders.
• Ability to design clear, professional training materials, guides and visual learning tools that support colleague understanding and engagement.
• Strong PowerPoint presentation skills, including the ability to create engaging training decks, visual learning materials and leadership presentations.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Comfortable presenting to both small groups and large audiences, including leaders, managers and colleagues.
• Strong interpersonal and relationship building skills with the ability to support and coach leaders.
• Strong organizational and technical ability to maintain training records, report and learning documentation.
• Must be able to multi-task and be detail-oriented in a fast-paced, high-volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• 2-4 years in training, learning and development human resources or hospitality roles with training responsibilities preferred.
• Previous experience in hotel or hospitality operations is an asset.
• Experience facilitating training sessions, onboarding programs or team development initiatives preferred.
• Licenses or Certificates: SHRM is an asset, PHR is an asset, Franklin Covey Certification is an asset, Hospitality Leadership programs is an asset.
• Education: Bachelors’ degree in HR, Hospitality, Organizational Development, Education, or related field preferred.

Qualifications

• Must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).

Skills

• Must be able to speak, read, write and understand the English language clearly to facilitate effective communications with colleagues and leaders at all levels of the organization.
• Strong verbal and written communication skills with the ability to effectively facilitate training sessions, workshops and group discussions.
• Excellent presentation and facilitation skills, with the ability to engage audiences ranging from new colleagues to department leaders.
• Ability to design clear, professional training materials, guides and visual learning tools that support colleague understanding and engagement.
• Strong PowerPoint presentation skills, including the ability to create engaging training decks, visual learning materials and leadership presentations.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Comfortable presenting to both small groups and large audiences, including leaders, managers and colleagues.
• Strong interpersonal and relationship building skills with the ability to support and coach leaders.
• Strong organizational and technical ability to maintain training records, report and learning documentation.
• Must be able to multi-task and be detail-oriented in a fast-paced, high-volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Benefits

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Pay

• $80,000 - $90,000

Schedule

• Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.