People & Culture Manager

PEOPLE + CULTURE MANAGER The Joseph, a Luxury Collection Hotel, Nashville About The Joseph The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly. The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined. Position Overview The Joseph is seeking an experienced, highly organized, and people-focused People + Culture Managerto join our People + Culture team. Reporting to and serving as an operational partner to the Director of People + Culture, the People + Culture Generalist manages day-to-day team member and People + Culture matters while providing trusted support to leaders and team members throughout the hotel. This is a hands-on role requiring strong knowledge across multiple areas of Human Resources, including team member relations, performance management, investigations, recruiting, benefits, payroll and HRIS coordination, leave administration, compliance, workforce planning, and team member engagement. The ideal candidate is approachable, professional, highly confidential, detail-oriented, and comfortable balancing the needs of our team members with the operational demands of a luxury hospitality environment. Key ResponsibilitiesTeam Member Relations & Manager Support Serve as a trusted People + Culture resource for team members and leaders regarding workplace concerns, policies, procedures, and general employment mattersProvide guidance and coaching to managers regarding team member relations, performance concerns, attendance, conduct, and workplace expectationsSupport the Director of People + Culture in fostering a positive, inclusive, professional, and service-focused workplace cultureIdentify workplace trends and proactively partner with leadership to address concerns before they escalateMaintain confidentiality and exercise sound judgment when handling sensitive team member matters Performance Management & Investigations Support and administer the hotel's performance management and corrective action processesCoach leaders on documentation, performance conversations, corrective actions, and performance improvement plansConduct and document fair, thorough, and timely workplace investigationsGather statements, review relevant documentation, conduct interviews, and assist in determining appropriate next stepsMaintain accurate and confidential investigation and employee relations documentationPartner with the Director of People + Culture on complex or sensitive employee relations matters Recruiting & Hiring Coordinate and oversee recruiting activities for hourly and management positionsPartner with department leaders to understand staffing needs and develop effective recruiting strategiesManage job postings, candidate screening, interview coordination, offers, pre-employment requirements, and hiring documentationEnsure candidates receive a professional and welcoming experience reflective of The Joseph's cultureMonitor open positions, time-to-fill, staffing levels, and other recruiting metricsSupport workforce planning efforts based on hotel occupancy, business levels, turnover, and departmental needs Onboarding & Team Member Lifecycle Coordinate the complete team member lifecycle from recruitment and onboarding through transfers, promotions, status changes, and separationEnsure new hires complete required employment documentation and onboarding requirementsPartner with leaders to create a smooth transition for new team members into their departmentsProcess promotions, transfers, compensation changes, employment status changes, and separations accurately and timelyConduct or coordinate exit interviews and identify trends that may impact retentionMaintain accurate and complete personnel records Benefits & Leave Administration Serve as a resource for team members regarding benefit eligibility, enrollment, qualifying life events, and general benefit questionsCoordinate benefits administration with applicable vendors and corporate People + Culture partnersAssist with annual open enrollment and benefits communicationAdminister and track leaves of absence, including FMLA and other applicable federal, state, company, or legally protected leavesMaintain appropriate documentation and communicate leave requirements, deadlines, and return-to-work expectationsCoordinate reasonable accommodation processes in partnership with the Director of People + Culture, as appropriate Payroll, Timekeeping & HRIS Partner with leaders and payroll resources to support accurate and timely payroll processingReview timekeeping information and assist with resolving missed punches, discrepancies, and other payroll-related mattersMaintain accurate team member information within HRIS and payroll systemsProcess new hires, terminations, compensation changes, transfers, promotions, and other employment changesAssist leaders and team members with HRIS, timekeeping, and self-service system questionsPerform regular audits to help ensure data accuracy and compliance Compliance & Policy Administration Support compliance with federal, state, and local employment laws and company policiesEnsure required employment documentation, records, postings, and acknowledgments are properly maintainedAssist with I-9 compliance and employment eligibility documentationSupport workplace safety, workers' compensation, unemployment, and other People + Culture compliance processes as assignedImplement and consistently communicate People + Culture policies and proceduresMonitor policy adherence and escalate concerns when appropriateMaintain organized, accurate, and confidential personnel files and records Team Member Engagement & Culture Support team member engagement, recognition, appreciation, and retention initiativesAssist with hotel celebrations, recognition programs, team member events, surveys, and culture-building activitiesPromote Makeready's Guiding Principles and The Joseph's commitment to exceptional hospitalityBuild strong relationships throughout the hotel and maintain a visible, approachable People + Culture presenceHelp identify opportunities to strengthen engagement, communication, morale, and retention Workforce Planning & Reporting Partner with the Director of People + Culture and department leaders to monitor staffing levels and workforce needsPrepare and maintain People + Culture reports, dashboards, trackers, and metricsMonitor turnover, vacancies, recruiting activity, attendance, headcount, and other workforce trendsAssist with audits and preparation of People + Culture documentation and reportingUse HR data to identify trends and support informed staffing and people decisions Education & Experience Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Organizational Leadership, or a related field preferredMinimum of 3–5 years of progressive Human Resources/People + Culture experience, preferably in a generalist capacityPrevious experience in hospitality, luxury hotels, restaurants, or another high-touch service environment strongly preferredDemonstrated experience handling team member relations, performance management, corrective actions, and workplace investigationsExperience with recruiting, onboarding, benefits administration, leave management, payroll coordination, and HRIS systemsWorking knowledge of federal and state employment laws and Human Resources best practicesExperience supporting both hourly and management-level team members preferredSHRM-CP, PHR, or similar Human Resources certification is a plus Knowledge, Skills & Qualifications Strong knowledge of Human Resources principles, practices, and employment complianceExcellent interpersonal and relationship-building skillsAbility to communicate confidently and professionally with team members and leaders at all levelsStrong judgment and ability to navigate sensitive and confidential matters with discretionEffective investigation, documentation, and problem-solving skillsAbility to coach and support managers while maintaining consistency with company policies and expectationsStrong organizational skills with exceptional attention to detailAbility to prioritize multiple responsibilities in a fast-paced hotel environmentStrong written and verbal communication skillsProficiency with Microsoft Office, HRIS, payroll, applicant tracking, and timekeeping systemsAbility to analyze People + Culture data and identify trendsCollaborative, solutions-oriented approach with a genuine passion for supporting peopleAbility to maintain professionalism, confidentiality, fairness, and consistency at all times Schedule & Work Environment This is a full-time, salaried position. Because People + Culture supports a 24/7 hotel operation, flexibility may occasionally be required to support team members working evenings, weekends, holidays, or other shifts based on business and employee-relations needs. Why Join The Joseph? People + Culture at The Joseph is about more than administering Human Resources processes. We are responsible for creating an environment where talented hospitality professionals feel welcomed, supported, challenged, recognized, and inspired to do their best work. As the People + Culture Manager, you will have a meaningful role in shaping the team member experience while partnering with leaders throughout one of Nashville's premier luxury hotels. Equal Employment Opportunity Makeready LLC is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.