People & Culture Business Partner, Retail

About the Role

As our People & Culture Business Partner – Retail, you’ll be the go-to resource for our retail branches and member service center, supporting team members in recruiting, employee relations, communications, benefits, and more. You’ll collaborate with retail leadership and cross-functional partners to bring People & Culture expertise to our 16 branches across Connecticut. This role is ideal if you thrive in a fast-moving, varied environment and enjoy making a direct impact on people.

Location: East Hartford, CT (Hybrid – 3-4 days in office)

Responsibilities

• Support the Retail division and leadership team through in-person meetings and activities to foster synergy and relationship building.
• Manage the recruiting function, including sourcing candidates and overseeing the selection process.
• Design, develop, and execute promotional programs and incentives to drive results across branches and support centers.
• Develop policies and procedures to support the Retail division.
• Serve as the main point of contact for FMLA/ADA, reasonable accommodations, and complex employee relations investigations.
• Collaborate with People & Culture leadership to create programs that enhance service levels and engagement.
• Meet with team members, vendors, and stakeholders to drive collaboration and productivity.
• Support team member information using HRIS, Learning Management Software, and Knowledge Management systems.
• Manage team member social and engagement activities as needed.
• Travel to branches and events (25% of the time).
• Oversee team management functions, including people planning, performance appraisals, and individual development plans (IDPs).
• Support new hire orientation and manage the onboarding process pre-retail/technical training.
• Attend job fairs and recruitment events as needed.
• Align communications with the Manager of Retail Engagement to support team member engagement.
• Collaborate with Benefits and Payroll to assist team members with HRIS systems and platforms.
• Work with the Communications team to ensure timely dissemination of policies, open enrollment, organizational announcements, and special events.
• Maintain recruiting recordkeeping in compliance with legal requirements and company policies.
• Oversee the Medallion Guarantee process and ensure adherence to compliance standards.
• Monitor and schedule Sexual Harassment Prevention Training as required.
• Complete background checks as necessary.
• Review the Team Member Handbook and policies to ensure compliance with federal and state legal requirements.
• Create reports, spreadsheets, and presentations using Word, Excel, PowerPoint, and Workforce Now.
• Schedule meetings and reserve conference rooms as needed.
• Update job descriptions, HRIS records, procedure manuals, and organizational charts.
• Manage vendor relationships and process invoices for assigned vendors.
• Support payroll and time and attendance procedures.
• Administer post-offer processes, including background checks, bondability verification, and onboarding requirements.
• Develop ad hoc organizational and department reports in HRIS as needed.
• Represent the People & Culture Department on internal committees.
• Administer policy and procedural information via HRIS and ensure acknowledgment of policies.
• Support the Open Enrollment process.

Requirements

• Minimum of 5 years of experience managing multiple business units as a Generalist.
• Advanced knowledge of HRIS and Learning Management Systems (LMS).
• Experience using an Applicant Tracking System (ATS) and conducting complex investigations.
• Bachelor’s degree in Human Resources or Business Administration.
• Demonstrated adaptability, collaboration, resourcefulness, and trustworthiness.

Skills

• Ability to pivot across priorities, teams, and locations.
• Strong relationship-building skills across departments and levels.
• Solution-oriented mindset with a focus on problem-solving.
• Professionalism and integrity in handling sensitive information and difficult conversations.

Benefits

• Individual development plans and educational reimbursement.
• Job shadowing opportunities across departments.
• Hands-on leadership training and specialized development programs.

Pay

$80,000–$90,000 annually (depending on experience, education, aptitude, and equity).