Pension & Annuity Supervisor

About Pacific AdministratorsPacific Administrators (PAI) was founded in 2001 with a mission to provide exceptional Third-Party Administration services to Multi-Employer (Taft-Hartley) Employee Benefit Plan Trust Funds. PAI has been awarded one of Hawaii Business Magazine's Best Places to Work for 2026 and is Hawaii’s Largest Locally Owned & Operated Third-Party Administrator. About the RoleThe Pension & Annuity Supervisor will work under the Pension & Annuity Manager, with the responsibility for developing, supervising, and motivating department staff to ensure timely completion of assigned department responsibilities and projects, including assisting with the processing of pension and annuity benefits and collaborating with the Fund’s legal counsel, plan actuaries, and Trustees. They will be expected to consistently follow policies and procedures for implementing supervisory responsibilities. Responsibilities:Process Pension and Annuity benefitsCollaborate with the Fund’s legal counsel, plan actuaries, and TrusteesPlan and develop training for staffCreate and maintain all department documentationAssign, coordinate, and monitor all department duties and responsibilitiesEnsure that staff is compliant with company policies and proceduresPrepare and administer staff performance reviews and goalsAssist staff in resolving any complaints from clients or fund professionalsPerform fund related calculations in accordance with plan requirementsAssist with client mailings and regulatory noticesAssist processors and customer service representativesAttend Benefit Fairs as neededServe as back up to attend client meetingsOccasional neighbor island and mainland travel is required for client meetings and conferencesDrive to client or various locations for attendance of duties requirementsOccasional carrying, loading and transporting of suppliesPerform other duties as assigned Requirements:Educational degree in a related field (or equivalent combination of education, professional training, or work experience which demonstrates the ability to perform the duties of the position)Be knowledgeable of rules and regulations on Pension and Annuity benefitsProficient in mathProficient in Microsoft Word and Excel10-key by touchGood communication skills, verbal and writtenExcellent customer service skillsSupervisory experience Working Conditions:PAI offices are indoors & air-conditioned while conditions may vary at client locationsMonday to Friday, 8:00 - 4:00 PM or 8:30 AM - 4:30 PM, with a 1-hour unpaid lunchThe duties assigned will have situations that will require extra timeSome weekends, as needed for client meetings, benefit fairs or educational conferences