Pension Administration - Manager

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating exciting and rewarding futures for our clients and their employees—whether we’re designing affordable health plans, securing finances for retirement, or aligning employees with workforce strategy. Capitalizing on analysis and insights as catalysts for change, we anticipate and understand the impact of business decisions, now and in the future. Our holistic view and deep expertise allow us to see clients’ current and future needs through a lens of innovation and impact. This role can be performed remotely.

About the role

We currently have an exciting career opportunity to join Mercer’s Retirement Administration business, a growing segment of Mercer that administers defined benefit retirement programs on behalf of our clients. As a Pension Administration Manager, you’ll apply your deep client and industry knowledge to implement and oversee innovative solutions to meet service needs. Working in a team environment, you will guide process improvements, ensure quality performance, and direct project work. In this critical leadership role, you will supervise your team’s activities to guarantee timely and accurate completion of all client deliverables. If you are proactive, enjoy working in a fast-paced environment, can multitask, and manage your time effectively while maintaining a customer focus, Mercer would like to offer you a rewarding career. Join us as we help millions of benefit plan participants live, work, and retire well.

Responsibilities

• Oversee team members who are responsible for the administration of Defined Benefits plans and provide performance feedback to your team and offer guidance on development plans.
• Monitor all service level requirements and implement plans for improvement where needed.
• Lead client service reviews to discuss performance and upcoming projects.
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools.
• Conduct regular reviews of client financial performance, including monitoring of profitability.
• Identify and implement out-of-scope revenue opportunities.
• Align or optimize team resources to support client deliverables.
• Serve as point of contact for escalations.

Requirements

• 5-7 years defined benefit related work experience
• BA/BS degree preferred
• Ability to prioritize and manage multiple projects simultaneously
• Client management experience
• People management experience

Qualifications

• Ability to work independently and in a team environment
• Strong critical thinking and problem-solving skills
• Strong oral and written communication skills

Pay

The applicable base salary range for this role is $74,000 to $148,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Benefits

We are excited to offer a competitive total rewards package which includes:

• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

Schedule

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.