Pennsylvania
Beasley Equine Clinic · Pennsylvania, United States · Yesterday
OTHRFull-time
About the role
This position is responsible for managing a team of agents and ensuring customer satisfaction through effective communication and problem-solving.
Responsibilities
- Manage a team of agents to ensure efficient service delivery
- Resolve customer issues and complaints promptly
- Train and develop team members to improve performance
- Monitor agent performance and provide feedback
- Collaborate with other departments to enhance customer experience
Requirements
- Bachelor's degree in Business Administration, Management, or related field
- At least 3 years of experience in a supervisory role
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Experience with CRM systems
Qualifications
- Proficiency in Microsoft Office Suite
- Ability to work independently and manage multiple tasks
- Passionate about customer service
Skills
- Customer service skills
- Team management
- Problem-solving
- Communication
- Leadership
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Health insurance
- 401(k) plan
Pay
$60,000 annually
Schedule
Full-time, Monday through Friday, 9 AM to 5 PM