PENN PLAY REP
L'Auberge Baton Rouge · Baton Rouge, LA · 1 mo ago
OTHRFull-time
About the role
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across 43 destinations in North America, online sports betting, and iCasino. The company values diversity, sustainability, and career growth, offering a fast‑paced environment where team members help guests find and have more fun.
Responsibilities
- Sign up new guests for the PENN Play card.
- Process replacement cards and maintain the database, updating guest records and flagging duplicate accounts to ensure guest information is correct.
- Manage access to the VIP Club.
- Effectively explain the complimentary structure and how to qualify for different levels of complimentary services and/or goods.
- Cash direct mail and cash‑back coupons, maintain accountability for all redeemed coupons and cash bank, and balance the bank at the end of the shift.
- Issue complimentary services and/or goods based on qualified play.
- Issue cash, complimentary event tickets, and VIP credentials.
- Help coordinate PENN Play promotions and assist at marketing promotions and events.
- Assist with maintenance and inventory control of PENN Play merchandise.
- Distribute promotional coupons and gifts as needed.
- Print win/loss statements for guests upon request.
Requirements
- Must be 21 years of age or older.
- Obtain and maintain a valid state gaming license.
- High school diploma or equivalent.
- At least one year of prior work experience.
- Proficiency in Microsoft applications (Excel, Access, Word).
- Previous money‑handling experience preferred.
Benefits
- Wellness programs supporting financial, physical, and mental well‑being.
- Day‑one medical coverage.
- 401(k) matching.
- Annual performance bonus (may vary by position).
- Paid time off earned according to local policy and increasing with length of employment.
Pay
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is one component of a competitive Total Rewards package.