Peer Support Specialist - Applicant Pool - Must Reside in Alabama

About the role

The position is for our Warm Line. You must be an Alabama resident. The Wings Across Alabama Warm Line is a part-time, remote position with 8 hour shifts, for our non-crisis line that is open 24/7, including holidays.

Responsibilities

• Provide compassion and empathy to all callers; offer a safe space for a variety of individuals with various backgrounds.
• Lend an empathetic, non-judgmental, listening ear.
• Maintain confidentiality at all times.
• Operate our telephone warm line, work scheduled 8 hour shifts, and complete any and all duties as assigned.
• Answer calls, return missed calls, establish rapport, listen to each caller, and provide warm line support services.
• Absorb and assess the level of risk a caller may present.
• Document the calls accurately.
• Monitor emails frequently and respond in a timely manner.
• Adhere to all Warm Line policies, values, and ethics.
• Attend weekly Zoom meetings.
• Maintain CPS certification.
• Complete timesheets and all shift reports, turning them in by specified due dates.
• Participate in ongoing required trainings.
• Be comfortable sharing your recovery story.

Requirements

• High school graduate or GED.
• Demonstrate lived experience with mental illness.
• Reliable internet and cellular service.
• Ability to speak clearly so as to be understood over the phone.
• Current CPS certification preferred, but not required.
• A minimum of 18 months active recovery.
• Must be an Alabama resident.

Qualifications

• Active, positive, and supportive listening skills.
• Knowledge of Google Docs/Sheets/Forms.

Skills

• Active, positive, and supportive listening.
• Looking up resources as needed.
• Effective and prompt communication with callers and other teammates.
• Non-judgemental support for a variety of individuals with various backgrounds.
• Knowledge of Google Docs/Sheets/Forms.