Peer Specialist Supervisor-ACCS

About the role

Behavioral Health Network (BHN) is currently seeking a Supervisor I – Peer Support Supervisor to join our Adult Community Clinical Services (ACCS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide leadership and day-to-day oversight of the Peer Support Hub, including coordination of activities, support groups, and daily operations.
• Supervise Peer Support Specialists and Recovery Coaches by providing guidance, encouragement, individualized coaching, training, and performance management.
• Support development and implementation of Peer Drop-in Center (HUB) policies and procedures to promote effective and consistent service delivery.
• Manage administrative responsibilities including timesheet approval, event planning, supply ordering, and other operational needs.
• Oversee documentation practices to ensure accuracy and completeness, including final review and sign-off where required.
• Foster a recovery-oriented, peer-driven environment aligned with BHN values and behavioral health best practices.
• Support supervisees in professional development goals, including Certified Peer Specialist and Recovery Coach certification and recertification requirements, where applicable.
• Attend multidisciplinary team meetings, staff meetings, and BHN-mandated supervisory meetings as required.
• Promote person-centered, trauma-informed recovery support and advocate for individuals' preferred pathways to recovery.
• Collaborate with program leadership and peer staff to promote teamwork, accountability, and a supportive work environment.
• Complete MAP certification within the first six months of employment.
• Maintain regular and punctual attendance and perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Two or more years of commensurate training, experience, and demonstrated expertise in the field required.
• Lived experience with mental health systems, personally or through a family member, required.
• Minimum of one year of supervisory and/or management experience required.
• Experience and/or training working with individuals with co-occurring mental health and substance use disorders.
• Knowledge of community resources and the ability to connect and refer individuals to appropriate services.
• Strong verbal and written communication, organization, conflict-resolution, and time-management skills.
• Comfort using internet, email, Microsoft Word, Excel, document-sharing systems, Microsoft 365, Teams, and electronic health records.
• Demonstrated cultural humility and the ability to work effectively with individuals from diverse backgrounds.
• Commitment to recovery advocacy, person-centered care, trauma-informed practice, and multiple pathways to recovery.
• Ability to manage competing priorities, respond effectively to urgent needs, receive and apply constructive feedback, and work collaboratively with peers and program staff.

Pay

$24.00-$28.00