Peer Specialist- Clinical Rapid Response

About the role

The Peer Specialist for the Clinical Rapid Response Team (CRRT) plays a critical role in providing immediate support and assistance to individuals experiencing health crises, and assisting in preventing future crises. This position leverages lived experience to build trust, empathy, and connection, and guides individuals toward resources promoting healing, recovery, and well-being.

Responsibilities

• Provides support and resources/referrals for individuals being served to meet health objectives, including but not limited to: Health, mental health treatment, and substance use services; Non-medical wellness services (yoga, meditation, exercise, etc.); Social and community integration activities.
• Guides, supports, and models skills to people in our care on an ongoing basis.
• Responds to crises throughout the agency to help avert hospitalizations. Ensures a person is admitted and follow-up care is in place prior to discharge.
• Helps create preventative and wellness plans that may include goals, objectives, and interventions.
• Promotes client self-advocacy skills.
• Organizes and facilitates individual and group wellness activities including workshops, groups, and social activities for our high acuity clients.
• Completes incident reports and distributes related notices within 24 hours.
• Maintains and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory, and funding agency policies and procedures.
• Develops and maintains relationships with community services and resources with particular emphasis on substance/alcohol use programs, health and mental health programs, and benefits.
• Attends and participates in external meetings with stakeholders.
• Communicates verbally and in writing in a professional manner.
• Attends staff meetings, trainings, and supervisory sessions, as required.
• Responds to all communications including telephone, email, and other oral and written inquiries in a timely manner.

Qualifications

• High School diploma or GED required.
• Completion of Peer Advocacy/Specialist Training Program Required.
• Experience using behavioral health services (mental health, co-occurring substance use treatment) as a client.
• Ability and willingness to work a flexible schedule including evenings.
• Experience with individuals with a history of homelessness, mental illness, substance use and chronic medical conditions, preferred.

Skills

• Good computer skills and/or ability to learn computer programs including Microsoft Office (i.e., Word, Outlook, Excel, etc.) and data programs such as AWARDS.
• Good written and verbal communication skills.
• Good interpersonal skills and ability to work as part of a team.
• Ability to speak foreign languages is a plus.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance plans.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.