Peer Engagement Specialist

About the role

The Engagement Specialist works as a team member, supporting the Crisis Care service team and individuals in the community experiencing a crisis. The team consists of Supervisors, Crisis Directors, therapists, case managers, MHP, QMHP, and individuals in crisis. The Engagement Specialist will provide crisis response services, engage, advocate for, and support individuals and families during crises, and maintain a direct working relationship with them, including follow-up and community linkage to support crisis stability.

Responsibilities

• Provides crisis response during on-call rotation within the required response timeframe.
• Responds to crises in person, by phone, in the office, or via video as approved by the program or supervisor.
• Works outside of regular office hours, weekends, and holidays as needed.
• Demonstrates ability to work constructively with clients, other providers, and the community.
• Applies knowledge of community resources for referral purposes.
• Understands and applies the Mental Health Code and the Confidentiality Act in practice.
• Follows applicable agency policies and procedures.
• Engages and works effectively with individuals involved in mental health crises, substance abuse crises, or other community crises.
• Collaborates with other agencies and community partners (e.g., local law enforcement, hospitals, schools).
• Interacts professionally with court personnel, therapists, medical personnel, law enforcement, and other professionals.
• Works jointly with other disciplines to arrange services beyond the scope of practice for a peer engagement specialist.
• Observes and submits accurate written documentation regarding any interaction providing service.
• Transports individuals (adults and children) while following program safety guidelines.
• Remains reliable and flexible to meet the program's needs.

Requirements

• High school diploma or GED.
• Engagement or home visiting experience desired.
• Funder-required lived experience as a consumer of mental health or substance abuse services.
• Funder-preferred: 3 years post-lived experience.
• Reliable transportation, valid driver’s license, and acceptable driving record with OHU-required levels of auto insurance coverage.
• Community resource experience preferred.

Benefits

• Tuition assistance up to $2,500 per year.
• Up to 4 weeks of paid vacation days, up to 6 paid personal days, up to 5 paid sick days annually, and a mental health day.
• Medical, dental, and vision insurance.
• 403b Retirement plan, flexible spending accounts, and health savings account.
• Agency-paid life and accidental death & dismemberment (ADD) insurance up to $50K based on salary.
• Multiple voluntary supplemental plans for employee, spouse, and children.
• Voluntary legal plans and pet insurance.
• Agency-paid long-term and short-term disability.
• Career ladders, professional development, and promotion opportunities.