Pedo-Ortho Referral Specialist

About the role

We are seeking a highly skilled Pedo-Ortho Referral Specialist to join our team. This individual will maintain both pediatric and orthodontic patients regarding orthodontia, access eligibility reports, call parents, educate parents on orthodontic evaluations, greet patients in pediatric clinics, and schedule patients for their orthodontic consultation. The ideal candidate will have a strong background in both pediatric dentistry and orthodontics and possess excellent communication and organizational skills.

Responsibilities

• Coordinate both pediatric and orthodontic patients.
• Obtain reports and analyze patient data.
• Promote our dental practices by directly engaging with patients and referral partners in the communities we serve to increase awareness of our services and generate new patient leads.
• Exemplify and embody CHOICE standards as a Pedo Ortho Specialist.
• Develop knowledge and understanding of underserved community health and dental health issues in target populations.
• Seek and engage families and individuals to educate and inform them on the importance of orthodontic dental care at Children’s CHOICE Healthcare Services.
• Respond to requests for information about our company, services, and basic dental information to engage, educate, and empower patients to schedule appointments at our clinics.
• Complete ad hoc projects as needed by management and team.
• Support orthodontic growth goals for new patient appointments by:
  • Obtaining data from reports to identify qualified patients.
  • Greeting qualified patients at their pediatric appointment and scheduling orthodontic consultations.
  • Engaging with parents via phone and in person to educate on the importance of orthodontia care and to schedule complimentary orthodontic exams.
  • Scheduling pediatric patients for orthodontic exams.
  • Following up with patients who are not ready to schedule or have postponed scheduling their orthodontic exam.
  • Directly engaging potential new orthodontic patients and scheduling consultation appointments or gathering information for follow-up.
  • Ensuring that monthly appointment goals are met as set by the Ortho Manager to support operational growth targets.
• Collaborate with both the pediatric and orthodontic teams to provide comprehensive care to patients.
• Maintain accurate patient records and schedules.
• Attend both pediatric and orthodontic huddles.
• Understand and comply with ethical, legal, and regulatory requirements applicable to the industry.
• Collaborate with clinic teams for existing and new patient conversion efforts.
• Ensure high customer satisfaction by providing quality service to customers while upholding and demonstrating company values.

Requirements

• High school diploma or equivalent.
• Demonstrated experience and success in customer service.
• Bilingual in Spanish is highly preferred.

Benefits

• Care for your wellbeing and work-life balance.
• Career development and professional and personal growth.
• Experienced leadership support.
• Fun and supportive team dynamic with events and celebrations.
• Excellent compensation and comprehensive benefit package.