Pediatrician Liaison Team Lead- ABA (San Diego only)

About the role

The Pediatrician Liaison Team Lead supports the performance, development, and onboarding of a small team of Pediatrician Liaisons while leading outreach efforts within their assigned territories.

Responsibilities

• Operate as a player-coach, balancing direct team leadership with select personal outreach to stay close to the work
• Own overall Liaison team performance across assigned markets, including KPI attainment, consistency of execution, and quality of relationships built
• Proactively identify underperformance and drive clear, timely performance improvement plans
• Work closely with the Business Development Specialist Lead to support new hire training, strengthen operational processes, and help the team consistently meet weekly performance goals
• Plan, coordinate and project manage special events from planning through execution for sites based on need
• Identify patterns across outreach efforts (what's working / not working) and continuously refine messaging, drop strategy, and training content
• Partner with leadership to improve outreach strategy based on field insights
• Help define and uphold the hiring bar for Liaisons, ensuring new hires demonstrate strong relationship instincts, organization, and alignment with MeBe’s approach
• Support onboarding and ramp-up for newly hired Liaisons
• Train new hires on core Liaison responsibilities and outreach workflows
• Teach new hires how to effectively use Badger Maps for route planning and territory management
• Lead role training and competency test-outs to ensure new Liaisons are confident and prepared in their responsibilities
• Lead and deliver weekly field trainings focused on advancing Liaison effectiveness
• Coach beyond drop-offs into real-time relationship building
• Message refinement
• Objection handling
• Consistent execution of high-quality, insight-driven visits
• Monitor and report weekly Liaison KPIs
• Ensure CRM hygiene and documentation standards are consistently met across the team
• Review and validate data captured from each drop-off to ensure accuracy, completeness, and actionable insight
• Track team performance against outreach expectations
• Share referral activity with Liaison and BDS team
• Audit and approve timecards and mileage reports
• Confirm bonus eligibility based on KPI achievement
• Provide visibility to leadership on performance trends and opportunities for improvement

Requirements

• Experience in community outreach, referral development, or business development in ABA
• Strong organizational and coaching skills
• Experience supporting team training or mentorship
• Comfort using CRM such as Zoho and mapping tools such as Badger Maps
• Ability to balance team leadership responsibilities with personal outreach activities
• Strong communication and relationship-building skills