Pediatric Site Coordinator

Responsibilities

• Demonstrates understanding of job description, performance expectations, and competency assessment plan.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.
• Oversees patient financial processes to ensure patient payments are obtained at the time of service and processed appropriately. Completes end of day batch including the reconciliation of arrived patients and collected payments.
• Provides general support for the patient operations of the site or specialty.
• Orients and serves as a resource to new employees to ensure compliance with pediatric ambulatory policies and procedures.
• Collaborates with site leadership to continuously improve patient workflows and patient experience.
• Effectively documents patient contact in the medical record including incoming and outgoing phone calls, patient portal messages, patient confirmation calls, and wait list outreach calls.
• Affords assistance with patient care functions such as, but not limited to, patient letters, forms, questionnaires or screenings, medication refill requests, DME requests, referral requests, and obtaining documents from other specialists.
• Oversees scanning workload and electronic fax inboxes and performs tasks as needed to ensure office is addressing in a timely manner.
• Helps schedule/coordinate patient visits and/or admissions that are needed outside of clinical LifeChart department. Completes any required paperwork and helps secure any needed referral and prior authorization.
• Performs and oversees outreach to patients who are overdue for medical care or other high priority outreach tasks as assigned.
• Affords assistance with physician schedule templates and other duties that are coordinated with administrative and business team members.
• Maintains flexibility and receptiveness to change with the ability to learn quickly and retain new information or processes.
• Performs other duties as assigned.

Qualifications

• Education: High school diploma or equivalent; Associate degree or extensive experience in lieu of additional degree.
• Experience: Knowledge of medical insurance and benefits including referrals. At least three years of experience directly related to the general practice operations of an ambulatory or outpatient medical practice. Other relevant experience may be considered. Proficient in electronic medical records and other computer systems required. Familiarity with medical office procedures and terminology.