Pediatric Resource Specialist – Behavioral Health

Position Details

Mercy Kids Center for Neurodevelopment

Key Responsibilities

• Provide family-centered support, resource navigation, and service coordination for children receiving neurodevelopmental and pediatric specialty services.
• Conduct outreach and follow-up with families after evaluations, diagnoses, or program enrollment.
• Aid families in accessing internal and external services, including therapy programs, specialty care, behavioral health services, and community resources.
• Help families overcome barriers to care, including language differences, health literacy challenges, and healthcare system complexities.
• Maintain and update community resource directories and referral materials.
• Serve as a liaison between families and multidisciplinary care teams to facilitate communication and coordinated care.
• Collaborate with internal departments and external providers to support seamless service delivery.
• Document family interactions, care plans, referrals, and coordination activities accurately and thoroughly.
• Develop and maintain educational materials to help families understand available programs and service pathways.
• Participate in quality improvement initiatives focused on family engagement, access to care, and program effectiveness.

Qualifications

• Education Required: Bachelor's degree or equivalent combination of education and experience. Preferred Master's degree in a related field. Preferred Areas Of Study: Social Work, Education, Psychology, Public Health or Community Health, Human Services, Related healthcare or human services disciplines.
• Experience Required: Minimum one (1) year of experience providing direct patient, family, or client support in a healthcare, educational, or human services setting. Preferred Experience with care coordination, case management, family navigation, intake, or referral processes. Familiarity with pediatric healthcare systems, developmental disabilities, behavioral health, special education, or early intervention services. Knowledge of therapy services (Physical, Occupational, and Speech Therapy), NICU Follow-Up programs, autism services, and Applied Behavior Analysis (ABA).
• Skills & Competencies: Strong interpersonal and relationship-building skills, Excellent written and verbal communication abilities, Ability to manage multiple priorities while maintaining attention to detail, Strong problem-solving and organizational skills, Commitment to providing compassionate, family-centered support, Cultural sensitivity and ability to effectively serve diverse populations.