Pediatric Patient Health Worker (Limited Term)

Responsibilities

• Adheres to and/or exceeds SPLG’s communication guidelines and expectations with internal and external customers including co-workers, patients, and external partners.
• Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in all interactions; actively listens and displays a willingness and ability to acknowledge patient and co-workers’ needs, expectations and values using reflective listening and empathy conveyance; responds to co-worker and patient needs in ways that are helpful and beyond expectation.
• Counsels on a short-term basis for needs regarding development and/or behavioral concerns, including Tier 2 services.
• Responds to, and tracks call requests within the designated response times, including needed responses for patients assigned to other PPHWs when absent.
• Maintains the community resource directory/database.
• Provides referrals and tracks follow-up, as appropriate, to help families make successful connections to key resources within the community.
• Maintains accurate records of individual caseloads using appropriate tracking logs to ensure patient needs are being met, and that referrals and treatment plans are properly followed up and closed.
• May contact patients due for screening to schedule initial and follow-up appointments when scheduler is absent; schedules any follow-up appointments during patient visits.

Qualifications

• Associate degree in early childhood education (ECE) or related major; Bachelor’s degree preferred.
• Three years of ECE experience.
• Certified Community Health Worker, or the ability to obtain certification within 24 months of employment.
• Bilingual Spanish/English required.
• Possession of a valid CA driver license and insurance. Must be able to travel between sites.
• Current CPR Certification.

Physical Demands & Working Environment

• Work is performed primarily in a standard office environment with extensive public contact. Physical demands include the ability to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Salary and Benefits

Salary: $28.71 - $35.78 an hour.
Employment Type: Limited Term
Additional Information:
Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.

About the Role

SALUD PARA LA GENTE IS AN AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER. EMPLOYEES SHALL NOT BE DISCRIMINATED AGAINST BECAUSE OF RACE, RELIGION, SEX, NATIONAL ORIGIN, ETHNICITY, AGE, DISABILITY, POLITICAL AFFILIATION, SEXUAL ORIENTATION, GENDER IDENTITY, COLOR, MARITAL STATUS, MEDICAL CONDITION OR ANY OTHER BASIS PROTECTED BY LAW.