Pediatric Gastroenterology Pancreas Nurse Coordinator

About the role

The Department of Pediatrics at the University of Utah School of Medicine is seeking a Clinical Nurse Coordinator to function as a member of the Pediatric Gastroenterology team at Primary Children’s Hospital.

Responsibilities

• Performs phone management with patients’ parents, chart review, care coordination, triage, and problem management.
• Discusses patient and family concerns in person/over the phone and/or via the electronic health record.
• Provides and develops patient/family education materials surrounding common Gastroenterology disorders; communicates education best practices to proactively answer common questions to reduce future messages.
• Communicates adjustments in treatment plan to families.
• Formulates care plans for specific patients and documents the nursing process in patient’s record.
• Evaluates patient response to interventions and modifies plan of care as needed to achieve health care goals.
• Communicates adjustments or changes in treatment plans to patient/family.
• Develops and participates in educating patients and their families about care programs.
• Communicates lab & other test results to families.
• Provides medication refills.
• Aids in patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, and preauthorization.
• Maintains a safe and therapeutic patient care environment.
• Works closely with triage team and gastroenterology staff to provide high quality, efficient care to patients and their families.
• Keeps current on advances in nursing care by participating in educational programs.
• Orients and educates new staff in nursing techniques and departmental procedures.
• Utilizes knowledge of medications, procedures, infection control, and safety precautions, and initiates appropriate interventions in crisis situations.
• Participates in total quality management to positively affect patient and system outcomes to improve care.
• Provides nursing support to the pancreatitis clinic, managing care coordination, triage, patient education, and follow-up for a complex pediatric pancreatitis population.
• Collaborates with pancreatitis-specialized physicians, the Advanced Endoscopy Clinical Nurse Coordinator, registered dietitians, behavioral health providers, and other interdisciplinary team members to support comprehensive, coordinated patient care across the continuum.
• Prepares patients for clinic visits by completing thorough chart review and pre-visit planning, including summarizing interval history since the last visit (e.g., hospitalizations, emergency department visits, laboratory results, imaging, procedures, medication changes, and external records) to support efficient clinic flow and accurate provider documentation.
• Collects and enters patient data relevant to pancreatitis care and outcomes, including use of REDCap, to support quality improvement initiatives and future research efforts, in accordance with institutional policies and approved protocols.
• Assists with in-clinic patient and family needs, including care coordination, clarification of treatment plans, and real-time support during clinic visits.
• Prepares and manages patient-related documentation and paperwork, including school notes, medication administration forms, 504 plan documentation, letters of medical necessity, and other forms requiring provider review and signature.
• Supports medication access by assisting families with medication assistance programs, insurance coordination, and affordability resources when applicable.
• Facilitates referrals to other specialties and services as directed by providers, ensuring timely coordination and follow-up.
• Communicates with the prior authorization team to support medication approvals, procedures, and diagnostic testing for pancreatitis patients.
• Provides and coordinates post-clinic follow-up with patients and families to reinforce care plans, address questions or concerns, and ensure continuity of care.
• Supports the Advanced Endoscopy Clinical Nurse Coordinator’s patients and providers during planned or unplanned absences to ensure uninterrupted patient care.

Qualifications

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system.
• Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah.
• Two years general nursing experience.
• Bachelor’s degree in Nursing or equivalency (one year of education can be substituted for two years of related work experience).
• One year of directly related experience in an area of specialty is preferred.
• Some positions may require additional certifications such as Advanced Cardiac Life Support ( ACLS ), Pediatric Advanced Life Support ( PALS ), or Neonatal Resuscitation Program ( NRP ) within one year of hire.

Skills

• Strong organizational skills.
• Demonstrated effective communication skills.
• Familiarity with GI diagnoses and/or procedures.
• Previous pediatrics experience.
• Bachelor’s degree in nursing.

Benefits

• Excellent health care coverage at affordable rates.
• 14.2% retirement contributions.
• Generous paid leave time.
• 11 paid Holidays per year.
• 50% tuition reduction for employees, spouses, and dependent children.
• Flex spending accounts.
• University provided basic employee life insurance coverage equal to a salary of up to $25,000.
• Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services.
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel.
• Professional development opportunities.

Pay

• $34.19 - $44.70

Schedule

• Full-time, 40 hours per week.
• 4 days per week, 10-hour shifts or 5 days per week, 8-hour shifts.
• Off day to be discussed with the manager.
• Opportunities for a hybrid telework schedule may be considered after the initial training period, provided the arrangement is supported by operational needs and individual performance.