Pediatric ACA - Fulltime - Days

About the Role

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Under the direction of the Registered Nurse and as a member of the interdisciplinary healthcare team, the Advanced Clinical Assistant (ACA) provides patient-centered care based on respect for patients' preferences, values, and needs. Responsibilities include direct and indirect patient care activities essential in delivering high-quality and safe care consistent with an exceptional patient experience.

Patient and family-centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the four principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" through exemplary customer service skills for all customer groups, including patients, families, physicians, staff, and support department personnel.

Responsibilities

• Patient-Centered Care: Provides care and services with information regarding individual values, preferences, needs, and respects the patient or designee as a full partner in providing coordinated, compassionate, and culturally appropriate care.
  • Obtains specific components of individual and age-appropriate care requirements from the registered nurse and/or licensed provider.
• Communication: Interacts effectively with patients, families, and all healthcare providers and employees, fostering mutual respect to enhance the patient experience and health outcomes.
  • Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
• Team Collaboration: Functions effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, team learning, and development.
  • Demonstrates self-awareness, recognizes limitations, and communicates concerns to appropriate team members.
• Quality and Safety / Efficient Delivery of Care: Minimizes risk of harm to patients and providers through effective individual and team performance. Practices behaviors specific to High Reliability Organizations (HRO), e.g., CHAMP behavior.
  • Demonstrates effective use of equipment that supports quality and safe patient care.
• Informatics: Uses information and technology to communicate information, mitigate error, and support team decision-making.
  • Achieves and maintains competencies in clinical applications to support areas of responsibilities.
• Professional Development/Clinical Competencies: Demonstrates accountability for clinical competency in care delivery.
  • Demonstrates accountability and responsibility for own practice.
• Clinical Responsibilities: Performs clinical functions as per scope of practice, which may vary by clinical service area. Functions include but are not limited to:
  • As part of the Rooming Process:
    • Appropriately identifies the patient.
    • Identifies self to patient/family and explains the role of the UAP.
    • Escorts patients to exam/procedure room.
    • Prepares patients for visit using standardized rooming workflow/protocol, which may include: vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, point-of-care testing, etc.
• Administrative Responsibilities: Performs clerical and administrative functions as per scope of practice and clinical service requirements, including but not limited to:
  • Sends/receives patient medical records and abstracts new patient records into EPIC.
• Environmental Support: Performs environmental support functions as per scope of practice and clinical service requirements, including but not limited to:
  • Sets up instruments and equipment according to department protocol.

Requirements

• Education:
  • A minimum of a high school diploma or GED.
  • Graduated from an approved, accredited postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training.
• Experience:
  • Preferred 12-18 months of prior work as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment.
  • Should have clinical competency.
• Licensure:
  • Preferred current medical assisting credential (certifications or registration) acceptable to and recognized by the Connecticut Department of Public Health.
• Special Skills:
  • Demonstrated ability to communicate effectively with patients, families, peers, and the interdisciplinary team.
  • Demonstrates flexibility in adjusting priorities and work plans based on patient, service/unit, and patient care team needs.
  • Demonstrates professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, and all internal and external employees.
• Physical Demand:
  • Able to lift a minimum of 40 pounds.
  • Ability to perform tasks requiring physical endurance and dexterity as required by placement.
  • Consistent use of proper body mechanics.