Pearle Vision - Lead EyeCare Advisor

General Function

The Lead Eyecare Advisor creates exceptional value in the lives of our patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service.

Major Duties & Responsibilities

• Remains actively involved in coaching Optometric Technicians through Op-Tech Training Manual and insurance process.
• Assists co-workers who have questions or problems; cooperates readily in group efforts.
• Takes immediate and independent action when needed; suggests improvements; recommends solution to problems; does what is necessary without being prompted or reminded.
• PARTNERS WITH MANAGEMENT ON FORECASTING STAFFING AND SCHEDULING NEEDS; QUICKLY ADJUSTS STAFFING LEVELS UP OR DOWN TO MEET UNEXPECTED INCREASES OR DECREASES IN PATIENT VOLUME.
• GREETS PATIENTS WITHOUT DELAY WHEN THEY ENTER THE OFFICE; SHOWS URGENCY IN PROVIDING THE HIGHEST LEVEL OF SERVICE TO ALL PATIENTS AND SATISFYING THEIR NEEDS.
• Determines the reason for the patient's visit and takes time to explain all required paperwork, tests, products and services as well as communicates the appropriate time frame.
• ATTENTIVE TO DETAILS; REVIEWS PATIENT INFORMATION CAREFULLY; SHOWS PATIENCE AND COURTESY TO INDECISIVE OR DIFFICULT TO PLEASE PATIENTS; OFFERS TO TRACK DOWN ANSWERS TO UNFAMILIAR QUESTIONS; CONSULTS WITH THE MANAGING DOCTOR/Retail WHEN NECESSARY.
• PERFORMS WORK ACCURATELY AND THOROUGHLY DESPITE TIME PRESSURE AND PATIENT VOLUME; IDENTIFIES SITUATIONS INVOLVING UNSATISFIED PATIENTS AND ACTS QUICKLY FOR RESOLUTION.
• PERFORMS ALL PRE-EXAMINATION TESTING WITH ACCURACY AND ATTENTION TO DETAIL; TAKES THE INITIATIVE TO EXPLAIN ALL MEASUREMENTS AND ANSWERS ANY QUESTIONS THE PATIENT MAY HAVE.
• UTILIZING CLINICAL AND PRODUCT KNOWLEDGE, PROVIDES COACHING AND GUIDANCE TO PATIENTS ON THE CARE AND HANDLING OF CONTACT LENSES.
• RESPONSIBLE FOR THE MAINTENANCE AND DISINFECTING OF CONTACT LENS INVENTORY; PROVIDES CLINICAL SUPPORT TO THE OPTOMETRIST AS NEEDED.
• DEMONSTRATES KNOWLEDGE OF APPOINTMENT BOOK/SCHEDULING PROCEDURES AND COMPUTER OPERATIONS/PROCEDURES.
• TAKES PRIDE IN THE APPEARANCE OF THE OFFICE AND SHOWS INITIATIVE IN KEEPING THE AREA CLEAN, ORGANIZED AND PROFESSIONAL LOOKING.
• INFORMS THE DOCTOR/Retail OF POTENTIAL SAFETY OPPORTUNITIES.
• DEMONSTRATES SAFE WORK PRACTICES IN THE HANDLING OF CONTACT LENSES, OFFICE EQUIPMENT, ETC.
• COMPLIES WITH ALL SAFETY/REGULATORY REQUIREMENTS ENSURE SUPPLIES/CHEMICALS ARE STORED AND USED APPROPRIATELY.

Basic (Required) Qualifications

• A High School Diploma or equivalent.
• One year of experience.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Knowledge of office merchandise.
• Familiarity with computers and calculators.
• Strong organizational skills.

Preferred Qualifications

• Previous experience in customer service, retail, or optical.

Pay Range

$19.96 - $28.13