Peak Time Relationship Banker - Georgetown

Job Description

As a Part Time Relationship Banker, you will hold a key position within our bank, responsible for establishing and nurturing customer relationships, opening and managing accounts, and driving business growth through referrals to various sales departments. This role is pivotal in delivering exceptional customer service and expanding the bank's client base.

• Develop and maintain strong, trusting relationships with customers.
• Safely and accurately handle cash, coins, and negotiable instruments, following established cash-handling procedures, while simultaneously accurately processing a wide range of banking or teller transactions including deposits and withdrawals, adhering to established procedures and regulatory guidelines.
• Open and service various types of checking and savings accounts, utilizing tools and resources to document all services completed on our customers’ accounts.
• Hold conversations with customers to understand their current and future financial needs to identify opportunities to make product recommendations.
• Provide exceptional service through our SWARM Banking approach, which involves greeting customers by name and greeting them as they walk into our lobbies.
• Help build the business by contributing toward monthly sales and service metrics.
• Refer customers to specialized departments such as mortgage, wealth management and insurance.
• Onboard our new customers through our follow-up routines to ensure the customer’s successful use of our products.
• Utilize technology to educate customers on our full range of digital banking including but not limited to virtual tellers, our mobile app and safe online banking habits.
• Be a point of contact for customers facing technical issues/difficulties with our digital banking tools.
• Other Duties as assigned

Qualifications

• A high school diploma is required.
• A four-year degree is strongly preferred.
• Three years of cash handling experience is strongly preferred.
• Two years of retail banking experience is required.
• Three to five years of customer service or sales experience is required.
• Experience in opening accounts for Small Business customers is a plus.

Work Hours

Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am – 1:00pm.

Extraco’s Investment in You

• Consumer Banking Training Academy to provide you with the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Sophisticated software to document your personal development.
• Partnerships throughout our branch network to assist in your success.
• Regular 1-on-1 meetings and coaching sessions with your leadership team.
• An active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.

Benefits

Extraco provides excellent benefits and competitive compensation.

Equal Opportunity Employer

We are an Equal Opportunity Employer M/F/D/V.

Reasonable Accommodation

We provide reasonable accommodation for persons with disabilities.