PDX Café Lead

About the role

The FOH Cafe Lead works hand and hand with Tillamook managers to lead and drive all aspects of the foodservice program while maintaining the high standards of quality put forth by the foodservice guidelines. This position works cross functionally across all areas of foodservice (Ice Cream, Restaurant, Prep).

Responsibilities

• Work closely with FOH employees to provide real time, candid, and honest feedback to ensure their success.
• Partner with management with trends or challenges as appropriate.
• Assign FOH tasks and set goals for the day; ensure the team stays on task.
• Address and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Take an active role in improving FOH/BOH processes by providing feedback and suggestions to management.
• Manage labor usage (i.e., sending crew home when not needed in off-season, calling crew in when needed, temporarily assigning crew to other areas, etc.) to support business needs with PDX management approval.
• Supports and steps in with BOH duties as needed by PDX management.
• Support FOH prep
• Communicate effectively with other leads and PDX management to ensure the FOH/BOH has everything they need for all menu items.
• Help to ensure we have the product needed to serve guests by fulfilling stock runs using the stock run guide.
• Receives, stores and maintains all storage facilities in an orderly manner to meet brand and food safety standards.
• Maintain up-to-date knowledge on all menu items and products to answer customer questions, provide information, and resolve all inquiries.

Requirements

• A high school diploma or GED.
• 2+ years of customer service experience.
• Knowledge of health regulations.
• Must obtain and provide a Food Handler's Certification within 30 days of hire.
• Obtain an OLCC (18+ years of age).
• Maintain clearance with TSA to ensure security badge at the Port or Portland.

Qualifications

• Sitting
• Reaching/Bending
• Standing and/or walking
• Lifting 35 lbs.
• Vision for food safety
• Hearing
• Working various shifts and weekends

Skills

• Customer service
• Food safety
• Inventory management
• Team leadership
• Problem-solving

Benefits

• Industry leading benefit and reward programs

Pay

TBD

Schedule

TBD