PCT III, Cardiac Stepdown Unit, 32 Hours, Days

About the Role

Join UMass Memorial Health as a Patient Care Technician III (PCT III) in the Cardiac Step Down unit. This role combines direct patient care, unit secretary functions, and remote video monitoring responsibilities. As a PCT III, you will work in areas of higher acuity, such as the Step-Down Unit, and must be cross-trained in phlebotomy and telemetry competencies.

Responsibilities

• Provides clear, timely communication to the RN regarding observations and changes seen in patients (e.g., changes in skin condition, vital signs, and/or mental status)
• Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee
• Participates in the development and maintenance of a safe environment
• Utilizes interventions to de-escalate patients and participates in restraints in accordance with training and education as directed
• Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment
• Assists in moving, lifting, positioning, and transporting patients using proper safety techniques and body mechanics
• Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies, and following Restraint Policy standards when caring for a restrained patient
• Takes and records vital signs (temperature, pulse, respirations, blood pressure, pulse oximetry)
• Measures and records patients' height and weight
• Performs EKGs, Point of Care (POC) tests, and bladder scanning according to hospital standards
• Collects, labels, and prepares specimens for transport to lab; performs phlebotomy in certain locations
• Performs selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients, and proper storage of supplies
• Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining and setting up equipment and supplies (including intravenous and hemodynamic lines), utilizing sterile technique when indicated, positioning patient, providing emotional support, and cleaning up equipment and supplies following treatment/procedure
• Observes, measures, and records oral food and fluid intake
• Sets up full strength tube feeding solutions and refills tube feeding bags as directed
• Empties and records output from Foley catheters, ostomy appliances, and drainage systems
• Performs ostomy care on established ostomate patients as directed
• Answers telephone using appropriate etiquette; takes and relays messages
• Utilizes intra-department communication systems such as pagers and intercom
• Replenishes patient and unit supplies and equipment
• Reads communication boards, bulletin boards, posted notices, and responds to UMMHC emails regularly
• Demonstrates sensitivity and responsiveness to patients' needs, acting as a source of information and building positive rapport and relationships

Unit Secretary Functions

• Functions as unit secretary assisting with patient admissions, transfers, and discharge procedures at least 5 shifts (40 hours) every 6 months
• Maintains logs, organizes patient care charts for admission/discharge/transfer, and maintains medical records
• Enters data or retrieves medical information from the electronic medical record systems

Remote Video Monitoring

• Continuously observes multiple patients utilizing the remote video monitoring system in Emergency Department, Step Down Unit, ICU, Dialysis, and Hospital at Home settings

Specialty Requirements

• Telemetry Certified & Step-Down Unit - Harrington PCT IIIs are cross-trained in phlebotomy and telemetry competencies, as well as the unit clerk position
• PCT IIIs will also be assigned to areas of higher acuity, such as the Step-Down Unit

Qualifications

Education: Minimum of a high school education or GED.

Certification: Current Basic Life Support (BLS).

Experience: Demonstrated competency attainment in the PCT II level; prior inpatient/outpatient care experience or clinical care training.

Skills: Ability to read, write and communicate in English clearly and concisely; medical terminology; computer skills; strong interpersonal skills to gather information, build collaborative relationships, and provide exceptional service; proven problem-solving abilities for routine situations; ability to remain calm under stress or in emergency situations.

Pay & Schedule

• Hiring Range: $19.74 - $28.59 per hour (final offer may vary based on experience, skills, qualifications, and internal equity considerations)
• Schedule: 32 hours per week, Monday through Friday, 7:00 a.m. – 3:30 p.m.
• Weekends: Every Other Weekend
• Holidays: Every Other Holiday
• Shift: 1 - Day Shift, 8 Hours

Benefits

• This position may have a signing bonus available (eligibility confirmed during interview process)