PCG Insurance Operations Specialist

Essential Duties & Responsibilities

• Aid financial consultants in completing life insurance, annuity, long-term care, and disability applications.
• Verify and request financial consultant’s licenses status, affiliations, and appointments.
• Ensure applications and documents are in good order for compliance and submission.
• Complete and review OFAC checks on each client who applies for insurance; assess any issues and evaluate to Compliance Department if needed or reject applications for corrective edits.
• Submit insurance applications, follow up to insure that policies are correctly issued; review policies for discrepancies, and confirm that commissions are paid correctly.
• Work with carrier underwriters to establish underwriting class for pre-underwriting and life insurance quotes.
• Review and ensure compliance with state and federal regulations governing annuities, life insurance, and long-term care; advise management of changes or trends in the regulatory environment.
• Determine if applications may present regulatory or compliance risk and send for corrective action.
• Provide quotes and run life illustrations with appropriate assumptions as required.
• Aid financial consultants with life insurance and annuity death claims.
• Assist with customer service requests as needed.
• Manage calls and e-mails from advisors and clients regarding life insurance, annuities, LTC, and disability insurance.
• Respond to customer requests, provide information, and resolve problems.
• Perform other tasks as assigned by management.

Education And/or Experience

• College degree or equivalent workforce experience; advanced certifications (e.g., FALU or FLMI) are a plus.
• Minimum 5 years’ experience in life insurance and annuities management or life insurance underwriting.

Knowledge, Skills and Abilities

• Familiar with different life insurance products.
• Knowledge of life insurance case design and the ability to run new business illustrations.
• Familiar with life insurance underwriting process.
• Excellent verbal, written and organizational skills.
• Attention to detail with emphasis on accuracy and quality.
• Self-starter with the ability to manage time effectively, prioritize work to balance multiple projects, and meet deadlines with minimal supervision.
• Strong analytical, critical thinking and problem-solving skills with the ability to determine the appropriate action.
• Establish and maintain effective working relationships at all levels of the organization.
• Ability to maintain confidentiality.

Qualifications

• Strong understanding of life insurance products.
• Strong understanding of Long-Term Care and Disability is preferred.
• Prior experience with the life insurance underwriting process.
• Experience with life insurance case design.
• Proficient in Microsoft Office Suite.
• High degree of professionalism and excellent customer service skills.

Certificates, Licensing, Registrations

• Life & Health Insurance License required (if no longer active, must be renewed within 6 months of hire date).