PC/Laptop Imaging & Deployment Technician

Key Responsibilities

• Deploy and install newly imaged equipment at county office locations.
• Transport IT equipment safely between facilities using a county-provided vehicle.
• Disconnect, inventory, document, and retire existing hardware during refresh activities.
• Configure and set up new computers, peripherals, and software for end users.
• Install approved software packages and perform post-deployment validation.
• Afford assistance with transitioning to new equipment and provide basic orientation.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Ensure proper domain connectivity, printer access, network drive mapping, and VPN functionality.
• Maintain accurate asset management records and deployment documentation.
• Cookbook deployment schedules with project managers and IT staff.
• Adhere to organizational IT security policies, procedures, and standards.

Required Qualifications

• Experience supporting PC deployment, desktop refresh, or hardware migration projects.
• Hands-on experience with imaging technologies such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar tools.
• Experience deploying and configuring Dell laptops and desktop systems.
• Strong knowledge of Windows 10 and Windows 11 installation, configuration, and troubleshooting.
• Experience installing and supporting enterprise software applications.
• Understanding of Active Directory environments, domain joins, and user account support.
• Familiarity with network connectivity troubleshooting, printers, VPNs, and shared resources.
• Ability to disconnect, replace, and reconnect workstation hardware and peripherals.
• Strong documentation and asset-tracking skills.
• Excellent customer service and communication abilities.
• Ability to work independently across multiple deployment locations.
• Ability to lift and move equipment weighing up to 50 pounds.
• Valid driver's license with a clean driving record.

Preferred Qualifications

• CompTIA A+ Certification or equivalent.
• Experience working within government, public sector, or enterprise IT environments.
• Experience with Active Directory administration.
• Familiarity with ITSM tools such as ServiceNow, Jira, or Remedy.
• Experience with BitLocker encryption management.
• Knowledge of Dell Command | Deploy and Dell BIOS configuration utilities.
• Experience supporting Microsoft 365 and Office applications.