PBX Technician

Responsibilities

• All adds, moves, changes required by Novant Health Telecom or customer thru Service Now Incident and work order process (RITM) which can include the following:
• Primary work will be supporting Ribbon C20/A2 switches.
• Must have previous experience with these switches.
• Conversing and working with customers on installation and troubleshooting of all telephony related devices.
• Any work telecommunications related directed from Novant Telecommunication Director, Managers or Supervisors.
• All phone database troubleshooting.
• Must be able to complete an immunization test (since will be onsite in hospitals).
• All phone repairs: Phone replacement (Driving to site as required), Patch cord replacement at set, Handset replacement, Handset cord replacement, Anything Voice mail related, Anything basic AA programming related, Analog: Configuration of Grandstream/Mediatrix SIP to Analog gateways.
• Work with Novant Infrastructure for IP address reservations for Gateways.
• Build of analog lines in C20.
• All patching in patch panels or cross connecting of jumpers in MDF/IDF.
• Connecting and testing devices.
• Affiliate with Novant Telecom with updating documentation of telecom spreadsheets for IP addresses etc.
• Work with Novant data Infrastructure as needed to troubleshoot data connectivity to phones etc.