PBX Technician

Responsibilities

• All adds, moves, changes required by Novant Health thru Service Now Incident and work order process (RITM) which can include the following.
• Primary work will be supporting Ribbon C20/A2 switches.
• Must have previous experience with these switches.
• Conversing and working with customers on installation and troubleshooting of all telephony related devices.
• Any work telecommunications related directed from Novant Telecommunication Director, Managers or Supervisors.
• All phone database troubleshooting.
• All phone repairs.
• Phone replacement (Driving to site as required).
• Patch cord replacement at set.
• Handset replacement.
• Handset cord replacement.
• Anything Voice mail related.
• Anything basic AA programming related.
• Analog Configuration of Grandstream/Mediatrix SIP to Analog gateways.
• Work with Novant Infrastructure for IP address reservations for Gateways.
• Build of analog lines in C20.
• All patching in patch panels or cross connecting of jumpers in MDF/IDF.
• Connecting and testing devices.
• Aid Novant Telecom with updating documentation of telecom spreadsheets for IP addresses etc.
• Work with Novant data Infrastructure as needed to troubleshoot data connectivity to phones etc.

Requirements

Must be able to complete an immunization test (since will be onsite in hospitals).

Qualifications

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $45-50/HR. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits

• Health/Dental/Vision
• 401(k) match
• Paid Time Off
• STD/LTD/Life Insurance
• Referral Bonuses
• Professional development reimbursement
• Parental leave

Pay

The salary range for this position is typically between $45-50/HR.

Schedule

N/A