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PBX Operator | South Hospital | PRN | Day Shift

Methodist Le Bonheur Healthcare · Memphis, TN · 6 days ago
AdministrativePart-time

About the role

The PBX Operator is responsible for receiving and directing incoming telephone calls to appropriate services locations, monitoring and reporting alarm conditions on telecommunications and safety systems, and alerting various support units to emergency and disaster situations. This role models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Responsibilities

  • Responds promptly to incoming calls providing information and assistance to callers.
  • Initiates outgoing calls, obtains accurate call processing information and call completion.
  • Uses database to access patient information.
  • Operates computer to obtain room assignments.
  • Operates paging system for internal and external calls and emergency alerts.
  • Notifies appropriate personnel in emergency situations.
  • Fulfills physician paging duties.
  • Maintains surveillance of emergency alarms.
  • Ensures that fire alarm, cardiac arrest, burglar alarms, and disaster alarms are monitored.
  • Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.
  • Performs other job functions as assigned or requested.

Requirements

  • Required - High School Diploma or Equivalent
  • Required - Call center 1-3 years of experience
  • Knowledge of PBX operations, procedures and equipment
  • Ability to communicate verbally with Associates, management and physicians
  • Ability to understand moderately complex written materials, such as technical manuals
  • Ability to work independently and exercise independent judgment
  • Ability to organize multiple tasks and projects and maintain control of own workflow
  • Ability to type 25-30 wpm on computer

Qualifications

  • Knowledge of PBX operations, procedures and equipment
  • Ability to communicate verbally with Associates, management and physicians
  • Ability to understand moderately complex written materials, such as technical manuals
  • Ability to work independently and exercise independent judgment
  • Ability to organize multiple tasks and projects and maintain control of own workflow
  • Ability to type 25-30 wpm on computer

Skills

  • Verbal communication skills
  • Technical knowledge of PBX systems
  • Ability to follow protocols and procedures
  • Ability to handle emergencies and alert support units

Benefits

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations, and a consistent striving for excellence. MLH offers a supportive and collaborative work environment, professional development opportunities, and competitive compensation and benefits packages.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are typically Monday through Friday, 8:00 AM to 4:30 PM, with some evening and weekend coverage as needed.

Our Culture

At MLH, we believe in the Power of One. Our Associates are passionate about what they do, the service they provide, and the patients they serve. We value family, teamwork, and a culture that requires commitment to the highest standards of care and unity.

Location

Blooming with one of the South's largest medical centers, Memphis offers a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

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