PBX Operator - Patient Access

Under the direction of the Manager, Patient Access, answers all incoming calls to the Medical Center. Transfers appropriately and assists others in making outgoing calls. Monitors and reports switchboard malfunctions and performs clerical functions.

About the role

Join our team at Kadlec Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Responsibilities

• Answer all incoming calls to the Medical Center
• Transfer calls appropriately and assist others in making outgoing calls
• Monitor and report switchboard malfunctions
• Perform clerical functions

Requirements

• 6 months of customer service experience

Qualifications

• Coursework/Training: Courses in office practices (preferred)
• Medical setting experience (preferred)

Schedule

• Per diem, variable shift
• 0.4 working hours weekly

Pay

The posted wage range for this position is $17.25 - $25.03 per hour. The successful candidate's placement on the wage range will be determined based on relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits

Providence offers a comprehensive benefits package including:

• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance and disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources

About Kadlec Regional Medical Center

Located in sunny Tri-Cities, Washington, Kadlec is the largest non-profit healthcare provider in the region, offering primary and specialty care to patients in the Tri-Cities and surrounding areas. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting-edge technology and innovation with evidence-based, patient-focused care. Kadlec is home to:

• A growing open-heart surgery and interventional cardiology program
• The region's only level III Neonatal Intensive Care Unit
• A world-class all-digital outpatient imaging center
• A number of other innovative services and programs

Providence is proud to be an Equal Opportunity Employer, committed to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.