PBX OPERATOR CASHIER

About the Role

The PBX Operator manages the hospital's phone system, handles patient registration, supports billing functions, and assists with emergency communications and patient coordination.

Responsibilities

• Processes incoming and outgoing telephone calls efficiently and courteously.
• Greets patients and visitors and provides directions.
• Announces disaster and emergency codes according to hospital policy with clarity and in a calm manner.
• Reports alarms to outside agencies and hospital personnel via telephone, radio, or pager per hospital policy.
• Obtains payment/co-payments and deposits from patients or refers them to Patient Financial Services for payment arrangements.
• Operates printer, scanner, credit card swipe machine, and copy machine.
• Collects, confirms, and completes facility daily deposits; manages and reconciles cash box, petty cash, and change bag.
• Maintains confidentiality of all personnel, patient care, and relations information.
• Actively participates in Strategic Quality Management, Customer/Guest Relations, and Mandatory Education programs.
• Complies with the hospital’s Corporate Compliance Program, including the Code of Conduct, laws, regulations, and policies.
• Performs duties associated with outpatient billing functions and supports Patient Financial Services with daily billing requirements.
• Assists ancillary departments with room assignment and transportation of patients.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Other duties as assigned.

Requirements

• High School Graduate or GED.
• Prior medical office and/or hospital experience, including billing, preferred.
• Prior customer relations experience required.
• Prior computer keyboarding and 10-key calculator experience required.
• Prior switchboard or multi-line telephone experience required.
• See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy for required certifications.

Skills

• Excellent interpersonal skills for interacting with staff, patients, and physicians with varying levels of comprehension.
• Able to communicate positively in stressful situations.
• Efficient time management and prioritization skills.
• Ability to handle multiple projects simultaneously with attention to accuracy, prioritization, and patient requests in a high-stress environment.
• Strong analytical and reasoning skills with a high level of mental concentration and memory.
• Computer proficiency, including the ability to enter data into electronic records and operate fax, computer, and copy machines.
• Ability to maintain continuing education requirements and all certifications and licenses as required.