PBX Communications Specialist PRN

About the role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.

Responsibilities

• Answers and transfers incoming calls promptly and accurately.
• Responds quickly and accurately to all codes, alerts, drills, and testing.
• Documents all event details in a timely and accurate manner.
• Executes all communications efficiently and accurately.
• Stays current and knowledgeable in all applicable hospital, code, and departmental procedures.
• Assists with training new staff members on call processing procedures.
• Maintains confidentiality and security of all patient and hospital information.
• Maintains a positive attitude and works collaboratively with other departments to ensure seamless communication and service delivery.

Requirements

• Ability to remain calm, composed, and professional at all times.
• Demonstrates effective communication with all team members, callers, staff, patients, and families.
• Ability to speak with callers distinctly and clearly.
• Ability to remain attentive for incoming codes and alerts.
• Ability and willingness to quickly adapt to change.
• Demonstrates a sense of urgency in emergency matters.
• Able to readapt swiftly, as required.
• Ability to think proactively, progressively, compassionately, and responsibly.
• Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike.
• Able to multi-task (i.e., read and respond to emails, document events, take calls, and communicate with team, as needed).
• Able to work a variable/flexible shift to include nights, weekends, and holidays.
• Complies with the Facility Employee Code of Conduct.
• Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government regulations.
• Promotes evidence of adherence to the hospital confidentiality policy.

Qualifications

• High school graduate or equivalent.
• One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience.

Skills

• Excellent customer service.
• Ability to comprehensively document event details accurately.
• Proficiency in reading, writing/spelling, and communicating information (English).
• Willingness to learn and advance in role.
• Ability to follow instruction.
• Ability to respond to urgent matters accordingly.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

PRN Shift Day-Weekend (United States of America)

Pay

$15.15 - $22.73

Additional Information

N/A

Licenses and Certifications

N/A

Physical Requirements

View work requirements

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.