PBX Clerk-PerDiem

About the role

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Responsibilities

• Greets individuals over the PBX in a professional, caring and courteous manner.
• Provides receptionist service over the PBX, and directs calls to the appropriate department or person in a professional manner.
• Adheres to all hospital and department policies, procedures and goals.
• Performs general office functions as assigned to support department efficiency.
• Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
• Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring.
• Identifies department and self when answering the telephone.
• Able to handle heavy phone volumes.
• All calls are answered in a timely manner.
• Scans charts on discharged patients, ER treat and releases, and outpatients on a daily basis to assist the department.
• Ensures that insurance cards, orders and other admission documents are complete and copied as needed for scanning.
• Ensures the admissions documents are scanned and performs Quality Assurance audits on scanned documents prior to destroying.
• Performs audits on accounts scanned in EMR.
• Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately. If any discrepancies, alerts department manager or supervisor.
• Consistently demonstrates the ability to assess a situation from a variety of perspectives, considers alternatives and chooses the most appropriate course of action.
• Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
• Performs and communicates in a highly professional manner at all times.
• Demonstrates enthusiasm and self-motivation in performing job duties.
• Performs other duties as assigned.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with others.
• Education: High school diploma or equivalent.
• Experience: Minimum of one year in an office setting with customer interactions.

Preferences

• Experience in a healthcare setting or related industry.

Work Requirements

• Ability to work evenings, nights and weekends as necessary to meet operational objectives.
• Position requires sedentary work, occasionally carrying small objects short distances.
• Must be able to sit at a terminal for up to seven (7) hours daily.
• Must be able to bend, stoop and reach for files and supplies.
• Must be able to get up from chair regularly to get paperwork.
• Must be able to handle up to 100 telephone or interpersonal contacts daily, and accommodate occasional anger/frustration on the part of the patients.
• Must be able to distinguish phone rings and callers' voices against regular background noise and conversation.
• Must be able to distinguish security alarms and radio conversation against background noise and conversation.